DigiWorldz no longer Assists or Provides Services to the Great Canadian Grid.
Many may know, while others may not, DigiWorldz has provided code, tech support, DNS, and Email services to the Great Canadian Grid for more than 5 years.
We were there to help them during their DNS attacks, their database crashes, through their hardware failures, etc. We were “Always” there for them whenever they needed us to help keep their grid running and online. When we began helping them back in 2014 their grid was very small and was a mess as the past tech help he had failed them in many ways.
Tonight, I was asked by the owner to help solve a couple of issues he was having and I agreed. I logged in with one of his starter avatars to investigate the complaints he had. When I arrived, I was in his Welcome region and caught the owner talking in public chat to another user and he was telling them things which were very disrespectful to me and to DigiWorldz. When I confronted him about this he tried to “Backpedal”, claiming it was about someone else entirely. I gave him an opportunity to prove what he said was correct, but he refused.
I made it very clear to the owner that I was no longer going to be helping him or providing services to his grid due to his disrespect unless he could prove he hadn’t said those things, which he couldn’t because I had already seen what was said and had it in my chat. We argued for more than an hour and I kept asking him to just provide the proof, but he refused because he knew he couldn’t.
I tried to be fair and told him that if he simply “Owned” up to what he had done/said, I would still quit helping him, but I would leave the services I provided to him running to give him time to find replacements, but he refused.
He told me that in our chat I’ve Wanted to drop him for a long time so that I could “Steal” his users. Anyone who knows me would know that’s not the kind of person I am.
I realize dropping his services will cause his users not to be able to use his grid, but I will never accept the disrespect shown by the owner of that grid and then continue to help them.
I gave him every chance, time and time again I offered to keep the services running so long as he simply admitted to what he had said and done, but he refused.
I was there for him within minutes whenever he would have issues over the past 5 years, I put my life and my family on hold many times for this person and his grid.
It is with great sadness that I am announcing an end of a long friendship, and a business relationship which I was very proud to be a part of until this evening.
I have discontinued the services we have been providing to the Great Canadian Grid, but all of his content is intact. His core database and slave remain running as they were, all I did was remove access to the control panel I have been providing, the redundant DNS services his grid uses, and the email services his grid uses to send emails to users with offline messages.
His regions and entire grid are still running, but users can’t access it because I discontinued services we provided. Our business relationship was on a month to month basis and was such that either party could terminate services at any time. As I said, I gave him many chances just to take ownership for what he had done/said and I would leave things running so he could find replacement services, but he refused and I refuse to accept the disrespect he has shown and continue to help and provide services, so here we are.
To the users of Great Canadian Grid, I’m sorry, but I can no longer accept the disrespect shown by the grid owner. I have supplied him with everything he needs to get his services back online elsewhere and wish him well, but I will no longer take part in helping or providing services to that grid.
The owner is posting information on his facebook page trying push the burden of blame onto me , but I can backup everything I’ve said here with screenshots and with copies of the entire chat.. not small “Bits” of it which do not show the context, I can provide the entire conversation so that it can be viewed in context it was intended.
I told him if he tried to push the blame for this onto me, I would let everyone know the truth, and I’m prepared to do just that in order to defend mine and DigiWorldz’s reputation.
DigiWorldz has many of the same users which the GCG has and many are contacting me to ask about their content. All of the content of the GCG remains untouched and as it was, I have no desire or reason to delete anyone’s content. That content is not mine, it belongs to the Great Canadian Grid and as such, I will not touch it.
The grid and all regions were online and running as of last evening, I simply removed the DNS, email, and control panel services.
As of now, I have supplied the owner with step by step instructions on how to fix his grid and setup dns services at his provider and I have sent him all of the records to do so. All he has to do now is follow those steps using the information I gave him and his grid will once again be able to be used.
I have provided him with everything needed to get his grid running again, he just has to do it, or find someone else to do it.
Again, my desire is not to keep his grid offline, my desire is to no longer provide services or a helping hand to a person of his character.
I would like to thank all of those who have contacted me with kind words of support, including many of the users from the Great Canadian Grid.
All I can say is “WOW”! I never knew so many people, even users of Great Canadian Grid felt so much frustration with Roddie. I was happy to know it wasn’t just me who had issues with him.
To be honest, I looked at Roddie as a close friend, and I was always hurt to learn he had said something to hurt me or DigiWorldz, but Roddie was a nice guy, and always apologized and promised not to do things like that anymore, so we always put it behind us and moved on.
As of today, I have turned my DNS services to his grid back on, I have left messages in Skype and I have sent a text message to Roddie’s phone, but he hasn’t replied to either of these.
He has approx. an hour or so worth of work to add the dns information I provided to him on his own dns server and his grid will be back online.
I have no idea what his intentions are, if he has begun work on this, etc… I have no clue.
If he does get his grid back online, he will not have my control panel which controlled many aspects of his grid. He will need to replace the features this control panel provided, or not, in which case many features of his grid will no longer be available, but, at least it would be back online.
I’m personally not happy about the whole ordeal as I realize my decision to discontinue services to Roddie impacted far more than just Roddie and myself.
I realize not all users are inclined to “Side” with me and my position on this and that’s fine, as everyone has a right to his/her opinions and I respect that. I’m not looking for anyone to take my side.
I wish there had been a better way, but I discussed (argued about this) with Roddie for several hours trying to come to a resolution, but the longer I tried, the further away it seemed I was to finding and then accepting a suitable resolution. After realizing his actions were never going to change, it was time to remove myself and DigiWorldz from the situation. I realize some of our users were embarrassed by the things being said about me and DigiWorldz, for that, I’m sorry. I wished there could have been a better way, but I’m inclined to believe no matter the “Path” I took to end the business relationship, it was going to end badly, so after considering my options, taking into consideration the potential “Damage” which was going to be caused by my decision, I felt it was best to simply end it.. get it over with. Roddie was going to be angry and upset, no matter when or how I decided to end our business relationship. As with all types of relationship, there’s often one side who feels “Slighted” by the decision, rarely do both parties agree and no matter the path I had chosen, he would have been upset as it will be very hard replacing the services I provided to him, especially for the price he was paying.
Some may argue that while this might be true, the users would have at least been spared, but I don’t think so as Roddie always stated that if I ever stopped helping him he could not afford to pay someone else to replace all of the code, and all of the work I provided to him and therefore he would be forced to shutdown. Maybe this was an attempt at a “Guilt Trip” on his end, I don’t know, but the truth is such, no matter when I decided to stop helping him, I would not have left my code, control panel, and automation processes in place for him to continue using and he would be forced to find his own. There are very few choices for those things available to owners of OpenSim grids and is one of the reasons many choose to use DigiWorldz as we provide everything they need.
I was accused by Roddie of doing this in an attempt at shutting him down, or so that I could “Steal” his users. He has even spread that story around in recent days, but as history has shown, for more than 5 years I had helped him. I have provided him with advice, I supplied him with features not found in other grids, I helped him take care of tech support issues for his users, I have put my family on hold more times than I could count to help him during hardware failures which took his grid offline, database crashes, DDOS attacks, etc.
I have always watched his back, I have talked him out of trying to sell his grid many times, always telling him he would most likely regret it if he did. I have provided him with ideas on how to increase his traffic, how to deal with problem users, and I taught him many things about OpenSim and grids in general. Roddie was a paying customer, the more he succeeded, the more business I would get from him, so why would I ever try to sabotage, or steal users from him?
I have always instructed our staff members and helpers to never attempt to “Steal” users from any other grids, so in the end, his accusations seem quite silly.
Regardless, here we are.
To the users of his grid, I’m truly sorry for the stress and the hardship, and I do understand the trouble it has caused for you, but he has everything he needs to open his grid back up, he just has some work to do on his end first. I only removed my control panel and supporting files, my DNS services, and my Email Services.
[UPDATE: 12/30/2019 ]
Apparently, Roddie is now telling everyone I have not tried to contact him and have not provided anything to him at all while he continues to ask others for money.
Beware, as it seems odd he has suddenly turned this into a “Send Money to Me” cause.
I’ll add a few captures to prove it.