Some of your information is collected and retained automatically such as your ip address, MAC address, and machine ID and you provide us some of the information directly.
Some of the information is required to be kept for up to 7 years to satisfy the United States Internal Revenue Service.
In the event you should make a request to be “Forgotten”, your billing information and sales history will still be kept for 7 years.
Using any of your personal information as content for your inworld profile, advertisements on our website, social media pages, while using our virtual world, or to share with any other user of our virtual world is done at your own risk as we cannot protect information you provide in this manner.
In the event of a security breach, we will notify you within 7 days of discovery and will report any breach to authorities within 72 hours of discovery.
We collect, store and use the data we collect in a safe and secure manner as we take protecting your data very serious.
The type of information we cannot protect includes:
- Entering any personal information into our “inworld” chat tools, social media posts, or forum discussions. This includes public, private, and group messages with others.
- Entering private information into your in world profile
- Your avatar name, uuid, and our grid login url when you visit another virtual world.
- Voice chat comments made by you while using our voice chat tools
- Private information you may enter into any in world scripted object
The types of personal information that we collect directly from you may include:
Contact details, such as your name, email address, postal address and telephone number.
Registration information including Usernames and passwords. Passwords are encrypted at the time you enter them and cannot be reversed, therefore we cannot see your original password. This encrypted password is processed in a way which would make it unusable on any other service.
Your paypal address. Please note, credit and/or debit card numbers are not stored by us, these are stored by PayPal and/or Stripe which are our payment gateway providers.
Comments, feedback, posts and other content you submit to the Service; and Interests and communication preferences.
You have a right to be “Forgotten”, or have information which is no longer needed deleted from our system at your request. If you would like to submit such a request, please visit our support pages and submit a support ticket requesting to be forgotten and we’ll be happy to help.
You can request a copy of the data we have collected and stored for you at any time by submitting a support ticket asking for a copy of your collected data.
Information Collected Automatically
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other payment details. In addition to this requested information, we also automatically collect your IP address, MAC address(Your network card’s ID), and unique machine ID whenever a user registers on our site, or uses our services. We use your IP address, your MAC address, and your machine ID to track where you are within our system so we can transfer data between your viewer and our servers, and to ban you if needed. This information will be kept for a period of 7 years and will not be subject to a “Request to be forgotten” as this information is needed by our system to enforce any ban decisions made against you. Many of the services we provide allows users to chat to each other. While we do not constantly monitor and/or log private or public text chat, We do reserve the right to log/monitor this type of text communication at our discretion under certain conditions such as during abuse investigations, to obtain proof of abuse towards another user, another grid, or to any of our systems, and to protect the integrity of our Virtual World. This logged/monitored text will never be shared with any 3rd party unless required by law.
We also keep a record of each of your “In world” PODEX and Gloebit balances and transactions and each of these services also have access to this information.
When do we collect information?
We collect information from you when you register on our site, place an order, fill out a form, enter information on our site, or connect to our virtual world.
How do we use your information?
We may use some or all of the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, use our virtual world, or use certain other site features in the following ways:
- To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To present ads to you for our services
- To quickly process your transactions.
- To send periodic emails regarding your order or other products and services you may have, or to help you with a support issue.
- To Analyze Sales and traffic trends
- To track where you are within our virtual world
- To Ban you if needed
How do we protect visitor information?
We do not use vulnerability scanning and/or scanning to PCI standards.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are legally required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.
All credit card transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
Help remember and process the items in the shopping cart.
- Understand and save user’s preferences for future visits.
- Keep track of advertisements.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you disable cookies, some features will be disabled and will turn off some of the features that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders, request support, and use the rest of our web site and virtual world.
Third Party Disclosure:
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include other parties who assist us in operating our website, conducting our business, or servicing you such as our payment gateway providers, so long as those parties agree to keep this information confidential. We may also release your information to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
Third party links:
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. We also allow you to travel/visit other virtual worlds and these other virtual worlds will most likely have their own privacy policies and terms of service. We therefore have no responsibility or liability for your data, quality of service, loss of data, loss of service, and activities inside these other virtual worlds. Nonetheless, we seek to protect the integrity of our site and virtual world and welcome any feedback about these sites or virtual worlds.
California Online Privacy Protection Act:
According to CalOPPA we agree to the following:
Users can visit our site anonymously
Users are able to change their personal information:
– By logging in to their account
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?
It’s also important to note that we do not allow third party behavioral tracking
COPPA (Children Online Privacy Protection Act):
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to, or tolerate access by children, or anyone under the age of 18.
Fair Information Practices:
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email within 7 business days
We will notify the users via in site notification within 7 business days
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
Tammy L Ford