DigiWorldz Support Feedback

Beginning on September 4th, 2015 we began collecting feedback comments after a user's support ticket was closed.
We ask the user what we can do to make their experience in DigiWorldz better.
Not every user leaves comments, but here are the comments we've collected since then....


<----- Back to DigiWorldz
Comments LeftDate
Keep it as it is now - At s Digisupport I feel all the details of my tickets deserve attention, also all is done fast and accurate, what else can we ask for ?2017-04-24 14:11:05
excelent service as usual Terry, Have canceled the paypal thing will see what happens on your next bill. thanks so much2017-04-24 00:24:25
Perfect2017-04-21 20:04:45
Very quick, very professional, very friendly, as always, simply perfect. Thank you Terry :)2017-04-21 17:17:01
Not only I get the right support and very fast, as I get the extra-mile attebtion and help - I have been on several other grids but nothing compares to Digi, not even close - Here I feel my projects will never perish and will have all it takes and more to flourish2017-04-21 13:01:10
Just keep it as it is - Long Life to Digi2017-04-21 13:01:10
I wanted an OAR file uploaded, and considering I didnt know a few things (as usual), support were very patient with me. All done in the usual timely manner that us digizens can sometimes take for granted. Cheers2017-04-21 02:43:06
Digiworldz is light years ahead of others, and I tried many others deeply - Digi is my place and it will always be on all levels2017-04-20 19:29:04
Just keep it going like this2017-04-20 19:29:04
your the best 2017-04-20 16:06:35
Thank you for pointing out additional information which was relevant to this ticket. It's not always easy to remember how every payment is set up, so the information regarding Paypal subscription was of great importance. This is how support should work. :) 2017-04-16 05:57:10
Excellent customer service. The best support team I have ever worked with. 2017-04-15 11:46:47
You already do it all. 2017-04-15 11:46:47
Super fast and accurate - I requested some changes and I had it down in minutes, Im your´s Digi, forever 2017-04-14 12:26:26
Terry was very helpful as always. 2017-04-12 09:17:37
Keep up the good work.2017-04-12 09:17:37
Totally awesome2017-04-09 21:55:47
great2017-04-09 19:23:37
Besides regular requests that are dealt very fast and very accurately, Digiworldz support goes way beyond what they promise when we purchase any service, they really do the extra mile and we quickly find out we are part of a family, being taken care and we are not just another number - I may have whatever small or big projects and they will always stick to Digiworldz - LONG LIFE TO YOU GUYS2017-04-08 15:51:09
it was done in a timely manner . Thank you2017-04-08 15:11:50
keep on doin what ya doin!2017-04-04 11:23:40
Fast, accurate and very useful, as always2017-04-04 10:57:21
Keep this rates and all is perfect2017-04-04 10:57:21
Fast and very clear answer, also a very complete explanation on the possibility of new testings, offering more than I asked, great grid2017-04-03 13:00:21
Keep it going like this and I will never leave2017-04-03 13:00:21
amazingly fast !!!2017-04-02 19:54:50
He handled the support request fast and effective. 2017-04-01 20:38:13
Simply fast as always :)2017-04-01 11:55:00
The very best service and support any where! It really is second yo none. The quality of service and support that Dogiworlds have demonstrated is really the why people should take a look at moving there.2017-03-29 13:59:39
super quick2017-03-26 18:37:10
Very fast (it wasn't at all a rush request so this is perfect) and very efficiently! Thanks so much!2017-03-24 20:38:47
Terry is always so helpful. Awesome job! 2017-03-23 19:58:03
TR is excellent at answering any questions I have. I couldn't ask for better support.2017-03-23 19:58:03
Very good service is so fast in DigiWorldz2017-03-21 19:13:28
unbeatable service and support2017-03-18 18:05:35
Really fast and efficient, explaining everything very clearly - Excellent service2017-03-17 11:29:27
As Always, fast, efficient response and problem solved!2017-03-16 16:37:25
Can't think of a thing!2017-03-16 16:37:25
The Very best2017-03-16 15:42:21
Fantastic, totally professional.2017-03-14 19:38:22
Thank you very much. Perfect.2017-03-14 18:01:40
Fast, accurate and efficient, what else can we ask for ?2017-03-14 13:29:12
Keep it up and you will always be a winner2017-03-14 13:29:12
Never ceases to amaze me how quickly you guys respond to open tickets! Thanks!2017-03-13 18:48:59
I keep saying this!! but DigiWorldz support is literally the best, other grids could certainly learn from it2017-03-13 14:00:24
Perfect2017-03-12 12:55:22
He react as fast as possible for him and get anything back in order short after his response.2017-03-11 04:06:24
Clone TR and Terry.2017-03-11 04:06:24
Excellent! You guys do great customer service!2017-03-09 13:47:04
Can't think of anything right at the moment!2017-03-09 13:47:04
Fantastic2017-03-09 13:21:09
Beautiful. That worked absolutely perfectly. Many thanks.2017-03-09 10:43:58
Excellent2017-03-08 19:40:44
the best2017-03-08 19:40:17
Wow!!!! that is fast2017-03-08 12:47:39
Everything turned out well :) We did not wind up neighbors as he has a region while I have a sim - that's enough for me! LOL2017-03-07 06:42:36
top service top people2017-03-06 21:14:44
Fast, accurate and efficient, what eles could one ask ? Nothing else, perfect2017-03-06 09:38:56
Keep as it is - Fast, accurate and efficient,many sincere thanks2017-03-06 09:38:56
Very quickly and very well, thank you2017-03-05 16:08:59
Can't think of anything.2017-03-05 16:08:59
Perfect2017-03-04 14:42:35
love it here2017-03-03 12:24:13
excellent as always with Terry and TR. I would give both of them 1 trillion stars each if i could.2017-03-02 19:57:42
Fast and accurate.......as usual2017-02-27 21:33:30
Serve boysenberry jam with morning scones2017-02-27 21:33:30
Awesome, really wasn't expecting a reply at all on a Sunday evening, let alone so quickly.2017-02-27 00:22:29
excellent2017-02-24 14:07:57
Support goes above and beyond other grids. Fast and polite. Works with the customers.2017-02-23 14:18:43
best service2017-02-19 21:01:45
wow!!!!! Big thumbs up 5 mins from ticket being submitted till region is up. That is FANTASTIC!2017-02-19 12:44:27
fantastic service2017-02-17 20:39:35
best posible support ever2017-02-16 16:35:17
Terry you are awesome2017-02-16 16:16:07
Cant think of anything 2017-02-16 16:16:07
what can I say? I followed him here from 3rd Rock :))2017-02-15 16:55:23
serve margaritas2017-02-15 16:55:23
Fast....helpful....as always2017-02-15 16:54:21
serve eggnog2017-02-15 16:54:21
Terry Ford and TR Lifter, provide excellent services, extremely fast and even if my questions I have asked in the ticket Terry has provided very good explanation exactly what I need to know o be prepared for the role play website when I am ready for that. As I have spoken to TR Lifter as well he has done a great job with everything here and this grid is not just excellent, it is incomparable... 2017-02-14 12:25:02
:) There is nothing that I am aware that will make this grid better than what it is but knowing Terry and TR LOL I am sure they will find something to bring in for more efficiency or higher level or something that will enable the residents here to continue discover the pleasure of this grid... THANK YOU!2017-02-14 12:25:02
Oh I am very happy... Never seen anybody helping so fast when I needed some help.... I already love your grid thanks2017-02-12 13:58:53
I just arrived few weeks ago... so I could not tell... all seems perfect for me now ;-)2017-02-12 13:58:53
Excelent. Time record :)2017-02-12 13:23:56
Perfect2017-02-12 11:23:23
As expected great customer service!2017-02-10 20:41:58
fantastic2017-02-10 10:02:49
Simply the Best!2017-02-08 18:09:59
Couldn't have asked for better attention and friendliness. I didn't feel at all like a nuisance :o)2017-02-08 10:10:04
Just keep on doing what you're doing!2017-02-08 10:10:04
As always and even though I said "no rush" Terry was on it right away. Digiworldz is the benchmark for customer service!2017-02-07 23:55:22
TR is always quick to help and pleasant. He is always patient with questions and spends time to explain things completely.2017-02-06 07:11:57
I cannot believe how quickly tickets are answered. I asked for an OAR to be uploaded and even though I said there was no hurry, it was up within minutes. So far, my tickets have been answered immediately and I have never experienced this before in opensim. Happy to have sims on this growing grid.2017-02-06 07:11:57
I really can't think of anything I would change. Your response is lightning fast and any communications are always pleasant and supportive.2017-02-06 07:11:57
Perfect2017-02-04 16:58:19
Very well thank you. Excellent response time. Knowledgeable of the subject in question. Alex. 2017-02-02 16:44:50
Outstanding2017-02-01 17:03:44
excellent as always and thanks for taking the time to resolve this issue2017-02-01 11:57:26
As always, my request was answered very quickly and professionally.2017-02-01 11:46:14
see Above2017-02-01 11:46:14
Digiworldz is already the best! No improvement needed!2017-02-01 11:46:14
I always have excellent service from our Digi Support2017-01-30 18:33:20
++2017-01-28 11:59:12
a Prompt resonce was made to my ticket and problem solved even though it was my own fault2017-01-27 23:48:26
Great service2017-01-27 22:12:22
Thanks This was very fast ! I was going to restart them myself but I didn't know if you wanted to see why they went off line. Thanks again2017-01-26 20:55:48
Your doing Great Thanks2017-01-26 20:55:48
Spot on as always2017-01-26 15:13:50
Terry is very patient and supportive of those with limited tech knowledge. Support is outstanding.2017-01-24 17:40:09
Not possible2017-01-24 17:40:09
Fantassic2017-01-24 17:20:39
Perfect, thank you2017-01-24 07:37:01
Prompt as always, many thanks yet again :)2017-01-23 10:20:05
Always excellent service from the Digiworldz support team.2017-01-21 19:02:29
1 TRillion Lifters out of 5 for TR's excellent and professional support.2017-01-21 19:02:28
Very good. Many thanks.2017-01-21 18:26:06
he handled my request in an exemplary way. he is great.2017-01-21 16:25:46
You are doing the best that you can and I appreciate it.2017-01-21 16:25:46
The problem was quickly resolved without the need for further information or contact. Got it right the first time 2017-01-21 15:01:13
It could´t be faster and more accurate - Went downstairs to the supermarket for 15 mins and got what I requested when I got back home - Top excellence2017-01-19 13:02:16
Just keep this speed and accuracy rates and no other grid will even cast a shadow on Digi2017-01-19 13:02:16
Wow, very quick, many thanks.2017-01-19 09:57:50
My request was handled quickly and efficiently. Thanks!2017-01-17 17:53:32
you did awesome great2017-01-16 11:41:13
Your support is much appreciated. Thank you2017-01-15 15:43:14
Quick response to request. Thank you.2017-01-15 15:06:52
Clear info, no waiting. Appreciate it!2017-01-13 22:46:00
It was quick, painless, and friendly. I wish all customer service was like that2017-01-13 12:29:11
Perfect2017-01-12 12:17:56
Terry gave me added info to clear up the situation and he did it very quickly...TY2017-01-10 15:51:01
nothing at this moment2017-01-10 15:51:01
Top Team, Top Grid, Top People ! 2017-01-08 14:53:59
Excellent2017-01-08 10:22:42
DigiWorldz never ceases to totally exceed my expectations and is indeed a shining example second to none. The prompt service, friendly attitude, technical experience and focus is a true example how all grids should be operated. We will be referring DigiWorldz to others2017-01-06 13:08:11
Excellent Service and Great Support overall :-))2017-01-05 05:25:17
My experience on Digiworldz is already perfect. Thank you Maybe an extra slice of cake for next time ;-P 2017-01-05 05:25:17
Very good2017-01-03 16:22:15
Very awesome job. Thank you very much.2017-01-03 14:07:48
Very excellent! 2017-01-03 08:33:35
did great percise and quick2017-01-02 19:27:03
Fast and courteous service2017-01-02 13:21:02
Terry was very thorough and took care of it very quickly. I'm very satisfied.2017-01-01 21:45:34
I have said this before, most Grids including SL should take a lesson from DigiWorldz customer support it is second to none.2016-12-30 13:14:30
Not only did Terry immediately restore my region, he patiently and respectfully explained how I can avoid the problem in the future. And, he passed the the info to TR Lifter in-world who contacted one of my friends to make sure everything was working.........Top Shelf Customer Care!!!!!!!!2016-12-27 21:56:58
Include warm cookies and hot whiskey.2016-12-27 21:56:58
Keep doing what your doing! Love me some DigiWorldZ! Coming from the AVI worlds disaster it's so great to find a grid that cares about there residents!2016-12-26 22:29:00
Very quick response and was able to answer my questions.. Unfortunately the problem was in the firestorm viewer and he was unable to help resolve the issue but did point out replacement viewers. 2016-12-26 22:28:59
as always the very best in CS in opensim. thanks terry for the prompt response! (16 Minutes 39 Seconds )2016-12-26 18:35:47
Absolutely fantastic2016-12-25 10:02:32
Always well handled and quick response. Thank you : )2016-12-23 12:09:18
My issue was handled in a very complete and timely fashion TY!! Terry IS da man!!!2016-12-20 13:08:45
As always, your response is very fast and good. Thanks:)2016-12-20 11:29:43
As always, handled perfectly.... very fast and exactly as requested.2016-12-18 19:19:44
Very quickly and satisfied with result. Thank you : )2016-12-18 14:44:24
Amazing !!!!! thank you2016-12-16 18:21:54
very well, 2016-12-13 18:09:49
Just keep up the way it is now :) 2016-12-13 18:09:49
quick response, good service!2016-12-12 01:29:29
very well. thank you for your help2016-12-09 19:27:29
great2016-12-09 10:26:06
Excellent work as always, prompt and objective, I feel taken care for real2016-12-08 03:43:42
Just keep up these rates and all will stay great2016-12-08 03:43:42
best2016-12-06 09:02:00
always great help and support. :)2016-12-04 13:50:37
great2016-12-03 21:43:25
Great service, very quick response.2016-12-01 16:27:22
always top notch2016-12-01 08:14:08
Excelent 2016-11-29 13:15:35
great service2016-11-28 13:10:45
changed it quickly2016-11-27 11:12:54
Took care of the problem quickly 2016-11-27 11:12:54
Always professional great place to live2016-11-26 19:20:03
Brilliant2016-11-25 13:11:19
Problem solved in a timely manner.2016-11-23 11:18:07
I am impressed on how well this matter was handled2016-11-22 07:52:52
Excelent2016-11-22 06:24:57
superbly2016-11-21 20:05:47
responded quickly and was very friendly2016-11-18 03:41:49
Thanks...2016-11-14 17:29:43
sometimes i really dont know where i would be without such great support!2016-11-14 14:28:15
Keep up your level of service.2016-11-14 11:15:35
I couldn't believe how fast my sim was up. I figured it would be a couple of days, like with many other worlds. Of course, I went right in and got to work. Thanks for the nice surprise.2016-11-14 11:15:34
Terry did a very wonderful job and was very parient with me. 2016-11-11 09:40:08
Excelent2016-11-07 19:34:15
fantastic service second to none2016-11-07 10:00:10
prompt and efficient and to my satisfaction thank you very much2016-11-06 22:09:46
as always IMPECCABLE!2016-11-04 04:14:17
Friendly and fast service. Glad to be a part of this world.2016-11-01 20:13:35
only better if i could be hired hehe2016-10-31 18:15:59
it was good, even so not his fault the position was filled2016-10-31 18:15:58
Thanks Terry! Much appreciated.2016-10-31 06:52:30
I was contacted the same day and told who to contact for further information.2016-10-30 15:53:03
He was amazing! He answered all my questions and got my land up and running immediately! He rocks@2016-10-29 23:29:08
Not sure yet. lol2016-10-29 23:29:08
Absolutely fantastic Couldnt ask for better service2016-10-27 16:32:29
Throw in a free Rolls Royce with every ticket lol kidding Fantastic job done2016-10-27 16:32:29
Fast and accurate, as always, this service is impeccable, many thanks2016-10-26 15:58:46
Keep up these rates and ways and all will keep excellent2016-10-26 15:58:46
Digiworldz is very efficient in all manners when deal with any issues, I feel I am being taken care off2016-10-18 03:44:11
Keep up this rates and no improvement will be needed, hope you always find good data centres so any glitch from them do not put your image down because on your side (Digi) all is impeccable 2016-10-18 03:44:11
best support2016-10-17 17:39:07
Best support2016-10-17 17:38:28
Fast, Objective and specifically worked out for my issue7needs - Congratulations once again2016-10-17 03:59:01
Keep up these rates and no improvement can be done because it already tops2016-10-17 03:59:01
Very good thanks Terry, btw I might keep my land up until its due then I might make up my mind if I want to keep it.2016-10-15 21:55:36
Very good thanks TR, btw I might keep my land up until its due then I might make up my mind if I want to keep it.2016-10-15 21:55:36
Terry Ford responded my request promptly and kindly. Thanks.2016-10-14 23:15:17
No comments for now. Everything is ok.2016-10-14 23:15:17
took care of me. pretty fast. 2016-10-13 12:56:42
Very swift 2016-10-12 19:11:23
Perfetc! All our prayers for the victims of Matthew Huricane in Haiti and Florida.2016-10-10 19:32:02
Perfect2016-10-03 21:04:47
The issue has appeared to sponteneously resolve itself. Terry did what he could, but not knowing much about macs, it could not be determined if the issue was server or client based.2016-10-03 18:39:27
We would like Terry to know everything about every platform so that he can solve all problems. ;-) I mean he knows so much already, it couldn't be that much more? ;-).2016-10-03 18:39:27
Thanks for all of your support...2016-10-03 15:03:37
Thanks Terry - This issue was incredibly frustrating and your help has been greatly appreciated!2016-10-02 08:19:11
Thanks Terry appreciate this very much.2016-09-26 20:23:03
Very Very Impressed very fast in responding to my request handled with the upmost professionalism (that's what makes Digiworldz a stand out world :) )2016-09-26 09:02:47
ALL's GOOD <flashes thumb's up sign!> Thanks for your help and for providing a great Grid - as in DWz.2016-09-21 13:21:20
Perfect2016-09-18 00:08:29
Thanks for your very welcome and patient help yesterday. As you have seen, you have helped me successfully, and I am now an established resident, and with a home, too. Again, thank you so much. 2016-09-17 13:37:57
I can't think of a single thing you could have done better. Your invaluable help was immediate, patient, and very knowledgeable. Thank you for this wonderful experience. 2016-09-17 13:37:57
Perfect2016-09-14 09:01:54
I had a problem with the third party data centre server and Digi took care of it fast, very fast, specially considering they had to deal with third party, it was also good to know they found out exactly what the problem was and was not within Digi, many thanks, really fast, way to go, all up and running smooth as usual2016-09-13 12:25:19
Please keep up these rates of attention and speed and I will want to keep on with you guys for ever and ever2016-09-13 12:25:19
Thanks Terry, appreciate your help.2016-09-12 21:30:12
great response time thank you2016-09-12 08:49:43
Very well. I am still a satisfied customer here at digiworldz. 2016-09-10 17:48:22
we need more things that show what is possible and happen at digiwoldz. The event board is a good start. We must be more active in social media. Maybe we could motorize it and give classes for other shop owner and sim owner how to handle social media.2016-09-10 17:48:22
He did awesome!!! 2016-09-10 13:05:29
I dont know. Seemed pretty fantastic as it was.2016-09-10 13:05:29
Perfect!2016-09-09 12:17:14
Perfect!2016-09-09 12:16:49
Quick response everytime, outstanding support!2016-09-08 23:47:34
contacted me directly and resolved the issue.2016-09-06 22:32:43
perhaps we could have mana from heaven?2016-09-06 22:32:43
Only the best in support!2016-09-03 20:47:00
Thanks Terry for your prompt attention to this... I hope its all fixed now. :)))2016-09-02 15:06:05
Keep this speed and efficiency and long life to Digi2016-09-01 18:37:38
Fast and efficient, as always, way to go Digi2016-09-01 18:37:37
Amazing as always!2016-08-27 09:50:34
I requested many things, regarding the new Digi Pro Server, including specific tunings to some regions, once the server was available it was all setup really fast and working properly - These guys know what they are doing and once again we can trust on the future of our builds and communities - Long Life to Digiworldz2016-08-26 12:52:30
Keeping this great speed and attention to details and special requests, I feel Im really being taken care by Digiworldz2016-08-26 12:52:30
Digiworldz really knows how to believe in big projects and arrange all necessary measures to make sure they thrive, also the speed of customer service is the best I have seen so far, and I experienced quite a few grids, nothing compares to this one, many many thanks - Love is paid with love and loyalty2016-08-23 11:07:21
Keep these rates and attitude and the infinity is the only limit2016-08-23 11:07:21
As always, the assistance was timely and detailed information was provided.2016-08-22 08:38:50
Keep doin' what you're doin'!!2016-08-22 08:38:50
As always, response was extremely fast and professional. 2016-08-19 13:56:02
It couldn´t be faster - I requested a Region name change and 6 minutes afterwards it was done, what else could we ask ?2016-08-18 11:39:25
Just keep this support rates and you will see how serious growing residents will join our great community2016-08-18 11:39:25
Terry was extremely helpful and knowledgeable, and polite! He was very kind and talked to me like I was a person and not a faceless client. I thought his service was top notch. 2016-08-17 17:56:22
Digiworldz didn't do anything to upset me. I just ran into something RL I thought was taken care of. It's distressing, but I'm thankful Digiworldz support was there to help me out. 2016-08-17 17:56:22
Thank you for the swift resolution of my ticket, Terry! I've canceled the recurring PayPal subscription. 2016-08-17 11:29:33
No improvement is necessary. Wonderful customer service!2016-08-17 11:29:33
Very good, Thanks Terry2016-08-15 20:52:43
Quick response, verified the email addresses to be certain I was me (very important to me), and aided with reset immediately.2016-08-15 12:38:00
he followed up with an appropriate question and suggested a fix quickly.2016-08-12 18:03:11
he sent me a temp password and i was able to get in immediately.2016-08-12 18:03:11
it seems to me the best was done..... is there anything above 100%?? lol2016-08-12 18:03:11
Terry always does a fabulous job. Thank you Terry!2016-08-12 12:44:32
Nothing, keep up the fabulous work! I'm staying with Digiworldz2016-08-12 12:44:32
As always Terry handled this ticket with total professionalism . The support in DigiWorldz is the best in all of Opensim. Thank you Terry :)2016-08-10 19:13:59
very fast response, excellent info 2 solve problem happy ^_^ ty2016-08-09 21:10:31
Keep up the excellent work you are doing2016-08-09 11:09:48
I am really happy with how prompt Terry has responded! Especially considering how early in the day I submitted the ticket.2016-08-08 13:07:56
Fast, objective and complete2016-08-08 12:09:11
Keep this rates and formats in the future2016-08-08 12:09:11
Contact and resolution came very quickly! Thank you so very much for your support of creators' rights!2016-08-05 23:27:42
I have no complaints about how things were handled; no suggestions needed.2016-08-05 23:27:42
I was given a Very detailed explanation concerning my support request, and it was greatly appreciated!~2016-08-02 14:32:26
Keep doin' what you are doin'!2016-08-02 14:32:26
quick and he got the job done 2016-08-01 15:29:27
keep up the good work and change nothing2016-08-01 15:29:27
And Terry Ford managed the request ,after it arrived, very well ,10 from 10 points!2016-07-25 10:17:02
The request was handled fine.2016-07-24 14:26:49
Thanks Terry2016-07-20 18:27:22
It was an easy fix, I assume. It was handled promptly and allowed me to enter and experience DigiWorldz.2016-07-20 10:50:14
TR satisfactorily handled the situation.2016-07-20 10:50:14
I can't say enough about how helpful and understanding Terry has been in getting my server set up. Having no previous knowledge of how it functions has been no barrier thanks to his patience and helpfulness.2016-07-18 19:42:11
TR has been an invaluable source of info to many questions in-world that helped me decide to go forth and go pro!2016-07-18 19:42:11
TR has been incredibly helpful both here and inworld today helping me sort out the details of a private server. Thank you!2016-07-14 17:03:12
The way Terry handled this ticket ... was so far beyond my expectations ... just very professionally done. Thanks ever so much Terry. I for one will always be the HAPPY CAMPER. I have been amazed at the support that I have received from all the staff members here in Digiworldz. Much love to you all. Smiles Thanks again Brazin Glow2016-07-14 12:43:22
Just keep being as your are and doing what you are doing ... everyone will find not a better place to be in a 3D Virtual world. ...smiles2016-07-14 12:43:22
As always, right on top of things!2016-07-12 15:51:33
Always a pleasure to deal with!2016-07-12 15:51:33
Make things not break? I know... only in a perfect world but, one can hope right?2016-07-12 15:51:33
Terry did a super job , staying the course until the problem was solved. His response to my request for support was immediate and he literally stayed on it all day until he came up with a solution. I couldn't ask for better support. Thank you Terry !2016-07-11 22:10:50
Excellent response.2016-07-11 18:38:27
Terry is one of the best people I know in any virtual world and certainly the best at customer service and maintenance of any grid I've ever been on. He and TR Lifter give Digiworldz the solid foundation it needs to be the best grid in the traverse.2016-07-09 03:06:28
Just keep up the great work. No improvement needed.2016-07-09 03:06:28
Awesome as always thanks for fixing my issue.2016-07-07 16:57:42
Wow That's what I call service,, I barely sent the ticket and BAM I have land2016-07-07 15:07:13
Damn if I know :)2016-07-07 15:07:13
fast & simple , thanks bro2016-07-07 10:35:08
simple continue grown our Digiworldz :)2016-07-07 10:35:08
Fast and effective2016-07-03 17:32:44
Keep up with this rate2016-07-03 17:32:44
Thanks Terry2016-07-03 16:30:27
Terry was fast, efficient and not condescending 2016-07-03 12:18:27
I do not know the future is not here yet 2016-07-03 12:18:27
Fast and effective2016-07-01 14:22:37
Keep it like now2016-07-01 14:22:37
Really nice, thank you.2016-06-28 01:00:02
Always great support2016-06-25 01:04:52
Terry been very patient with me and helped me thru this and I am glad Terry is here to help me.2016-06-23 14:28:43
All good Terry. I honestly have no intention of leaving Digi love it there :)2016-06-18 20:34:54
reassure me :)2016-06-18 20:34:54
best ever as always ty!2016-06-17 20:39:49
good job Terry thankyou2016-06-17 20:25:38
Made sure to understand the request. Completed request very quickly.2016-06-17 09:21:00
Terry saved me from myself! This is why I am on Digiworldz!2016-06-14 03:55:05
How realistic would it be to (someday) have automatic backups/OARs/IARs/Restores (and choose which one) available via the web interface? That would be cool, but its no replacement for the excellent service I get now!2016-06-14 03:55:05
Terry addressed the issue immediately and was extremely courteous. Thanks so much.2016-06-13 17:25:53
He got back with TR as quickly as I think possible to let him know what I needed to do and TR, responded back to me so I knew what was going on..2016-06-11 08:17:17
He continued to reach the other people that needed to help and let me know what was happening, he handled it well..2016-06-11 08:17:16
he was very prompt but did not did me a eta when the region would be up2016-06-09 11:35:49
Actually superb i had messed it up royally ty2016-06-08 19:50:59
Stellar support as always2016-06-08 15:41:01
Hoping to see more support documentation (regarding features, services, etc) as things progress.2016-06-08 15:41:01
Fantastic, as usual2016-06-06 16:46:42
Keep doing what you're doing, it's a fantastic grid!2016-06-06 16:46:42
I received a response on my ticket within 24 hrs, and a follow-up response noting the conclusion the same day. I have always had very good service from Terry and every staff member I've had interaction with.2016-06-02 16:18:39
Contacted me quickly and let me know I need not worry. 2016-06-02 15:14:31
I'd suggest changing the wording of invoices to not included the word "reminder" unless a payment is truly late.2016-06-02 15:14:31
Terry and TR always respond or have things ready in a timely manner. I am always happy with the quality of work!2016-06-01 09:13:40
Thanks TR all good!!!2016-05-24 17:14:27
Terry, If there is more for me to do, please let me know.2016-05-21 20:58:18
With expediency thanks2016-05-21 10:17:58
It was very well. Terry's instructions fixed my issues. 2016-05-19 20:50:33
Very well. 2016-05-19 20:50:33
I don't know at this time. 2016-05-19 20:50:33
Was very pleased to get it resolved than you terry hugs to you 2016-05-18 12:33:40
very polite and very good help and hugges to you as well2016-05-18 12:33:40
Very well, thank you2016-05-16 22:43:42
Very Courteous and professional and was handled in a timely matter.2016-05-14 15:27:44
Always very helpful, courteous and professional.2016-05-14 15:27:44
Very good thank you2016-05-14 00:18:47
Ty Terry, yes it did finally restart on its own :) BTW thanks for getting us thru the DDoS attack Kind Regards Art2016-05-09 19:33:56
Terry took care of this immediately.. Thank you so much!2016-05-09 10:47:16
I loved digiworldz, and still have my avi..i just couldn't keep my land at the moment.. Keep up the great work!2016-05-09 10:47:16
Excellent customer service fast answer much better than SL2016-05-07 08:19:14
You always do an awesome job. Thanks so much!2016-05-06 22:39:22
He was right ontop of it, and fixed my problem and a couple of others as well, so I rate the experience a total 10!2016-05-05 07:03:05
Just keep listening, be there for us, and we'll make Digiworldz the top VW on the web!2016-05-05 07:03:05
Awesome as always.2016-05-04 16:49:15
nothing needed fixing. ;)2016-05-04 16:49:15
Very satisfactory. Thank you2016-05-03 18:12:07
Thanks Terry2016-05-03 15:14:02
Very well and very promptly2016-05-03 04:25:38
Very quickly, I can always rely on Terry to promptly handle my inquiry.2016-05-01 03:29:25
None2016-05-01 03:29:25
It was all fine2016-04-30 19:13:42
Fast support:)2016-04-28 16:41:22
Very promptly2016-04-26 17:17:52
Don't send out automatic invoices,. let people go to them themselves, I accidently clicked it, then it kept sending out invoices.2016-04-26 17:17:52
In the years I have known Terry he has always been just the best ! Thanks Butch!!2016-04-23 18:27:55
What can I say about Tommy? He is fun and sexy and clever :-) And my Alt Ima Linden would be proud to have his baby.2016-04-23 18:27:55
I have never had a Cartier Diamond Tennis Bracelet. I think a Cartier Diamond Bracelet is a much better incentive than free land to induce me to live in any virtual or real world. Also I have never been to Hawaii. 2016-04-23 18:27:55
Very happy with the fast response. Thank you 2016-04-21 08:13:34
Terry, as always, was fast and efficient in resolving my missing items problem.2016-04-18 07:50:51
No need to change a thing! :-)2016-04-18 07:50:51
Terry took care of the situation immediately, and cleared up the problem.2016-04-17 16:22:13
keep up the great work2016-04-17 16:22:13
Fast and efficient. Good job!2016-04-14 09:05:03
Thanks, Terry. Very timely service.2016-04-12 11:13:21
Very fast, clear written response. Good job.2016-04-08 09:49:32
Send me a pizza?2016-04-08 09:49:32
Awsome, could not have gone any faster, or he would have traffled light speed :D2016-04-07 16:37:33
Fast and friendly. Was absolutly Awsome!2016-04-07 16:26:15
Stay like you are. Its simple the best2016-04-07 16:26:15
Our issue was solved quickly and professionally by TR. As always he went above and beyond the call of duty. Glad we are a part of the DigiWorldz Community! Potlatch Foggarty gary@sos-streams.net2016-04-07 11:09:39
quick responses as always 2016-04-01 08:57:02
quick responses as always 2016-04-01 08:57:02
You guys are the best! QUICK> EFFICIENT and cute! Seriously, impeccable service.2016-03-30 15:12:50
Just keep doing what you are doing, maybe make a spot on the new Dashboard to see not only the number of messages you have but what they say. Unless I have just not found that part yet. I am old you know!2016-03-30 11:27:51
I am so very happy about the way Terry and all of the DigiWorldz staff have treated me from day 1. From dealing with issues or simply answering questions that I really should have known. They never give me a reason to NOT be on this grid. Unlike so many other grids I have been on where the customer service is met with rudeness and it feels like they are looking down their noses at the customer. DigiWorldz is hands down the most professionally run grid I have ever been on. Thank You!2016-03-30 11:27:50
Quick to respond info is what I needed.2016-01-02 20:28:44
TR has always done an outstanding job in support of the residents on the DigiWorldz grid , which has made DigiWorldz THE best grid in the metaverse. Keep up the great work!2016-01-02 17:39:41
Just keep doing the great job that you've been doing all along since the grid started. No need for improvement.2016-01-02 17:39:41
Wonderful, no problems at all.2016-01-01 05:10:26
Perfect ether way, no complaints.2016-01-01 05:10:26
he handled the request very well and very fast.2016-01-01 05:06:55
Terry resized my sim before i could even say hi :)2016-01-01 05:06:55
Fast and precise2015-12-27 22:31:53
Keep these rates and effectiveness2015-12-27 22:31:53
Very clear and very helping 2015-12-21 23:59:11
Keep it as good aand as fast s it is now2015-12-21 23:59:11
I was going to meet Terry in world to debug the problem, but after the grid was shut down for upgrades, the problem went away. I will assume the fix is good for now.2015-12-10 05:13:42
With the same way of support2015-12-07 16:39:06
Very well2015-12-07 16:39:05
The situation was handled promptly with expertise. I am very pleased. Thanks Terry. Happy Camper Brazin Glow2015-12-07 12:32:42
Glasses, Glasses. Smiles (*_*)2015-12-07 12:32:42
Response was quick and completely resolved the problem in most efficient way.2015-12-06 19:24:40
The avatar creation process doesn't seem to work consistently. Perhaps more "if-else" error messages would help. Also I'd recommend a link to click on the "results" page where users could request another email if the promised email does not arrive.2015-12-06 19:24:40
kinda well ;p2015-12-03 06:58:16
more Christmas Cards!2015-12-03 06:58:16
very fast and helpful. Thank you!2015-12-01 21:01:59
As always, my request was handled quickly and professionally. 2015-11-29 03:46:24
Awesome as always.2015-11-28 18:57:11
Awesome as always too!2015-11-28 18:57:11
Just continue giving the same awesome support.2015-11-28 18:57:11
helped very fast and friendly - perfect support !2015-11-27 22:18:52
more than 10 ? :)))) - keep it like this and we are happy ... 2015-11-27 22:18:52
As always prompt and get the answers needed THANKS!2015-11-27 20:15:14
Thank you Terry :)2015-11-27 19:32:22
scale needs to go up to 11!!2015-11-27 18:13:07
send me a Christmas card?2015-11-27 18:13:07
I was very happy with the response. 2015-11-25 19:33:23
Would have given higher mark for the help & support from TR Lifter, very impressed with all help recieved2015-11-25 19:33:23
Keep doing as you are now, cant be faulted2015-11-25 19:33:23
Response was prompt, and Terry offered to fix my registration problem. I sent him details, but about the time I did that my registration came through, so I closed the ticket.2015-11-22 04:09:14
I have no problem with the support. It was fine. I would recommend that that the registration form be improved by making it display a success message of some type after the avatar registration is complete. A second avatar I attempted to register apparently never went through. I think the registration form could be better.2015-11-22 04:09:14
He was vert professional and He let me know what I did wrong .So that i understood what i needed to doin the futrue so that hopefully i dont make the sae mistake again. Terry was very helpful and i am glad. 2015-11-19 15:49:46
This grid continues to earn my loyalty.2015-11-16 01:12:55
Nothing, fantastic!2015-11-16 01:12:55
Thank you, as always, for your amazing service. 2015-11-16 00:15:43
Great service!2015-11-15 22:14:08
Quick!2015-11-14 22:07:11
I am satisfied2015-11-14 22:07:11
Quick replys thank you2015-11-11 15:43:32
As always, friendly and professional. the issue was resolved quickly.2015-11-08 12:46:41
Let me know the lottery numbers for next week! Apart from that, just keep doing what you're doing :-)2015-11-08 12:46:41
Speedy response was able to log in :)2015-11-08 11:28:29
Terry is always prompt with my requests!2015-11-04 04:56:56
Super fast at world creation and very fast at OAR upload2015-11-03 00:13:11
Im as happy as I could be now - Just keep up this rhythm 2015-11-03 00:13:11
As always, Terry was wonderful! I blew it on the ordering and thank goodness he knew what to do. LOL! I would be seriously lost without his help =)))2015-11-01 00:38:46
Oh nothing, everything is perfect. As I said before, and I'm glad to say over and over again, I love Digiworldz and am soooooo happy there. This is coming from someone that has been in SL forever since 2006 and got so burned out that I just abandoned all my sims, and my premium account and left thinking how much I hated virtual worlds. I'm proud to say that I'm glad I was wrong.2015-11-01 00:38:46
Taken care of right away. I thank you.2015-11-01 00:22:29
Very prompt and helpful 2015-10-28 17:40:31
at this moment I can not honestly think of anyway to improve the services from Digiworldz2015-10-26 21:40:07
Mister Ford handled the matter with dispatch and promptness rarely seen today it was a pleasure dealing with him in this matter. 2015-10-26 21:40:06
exceptional2015-10-24 17:56:09
Seeing a support person actually look at something in-world, is what separates knowledgeable and excellent support from the rest!2015-10-20 20:26:52
Amazing support and professionalism2015-10-19 16:28:51
just keep up the excellent work2015-10-19 16:28:51
as always - fast and effective2015-10-19 15:15:05
clone Terry!2015-10-19 15:15:05
Excellent! As always he was informative. His knowledge of how things work in opensim never ceases to amaze me. Even though what he told me wasn't the cause of the issue, it made me look at every tiny detail and in doing that, I found what was causing it! I couldn't have solved the problem without him =)2015-10-19 14:25:40
Nothing. It's already wonderful! Thank you SO much for everything!2015-10-19 14:25:40
I am so glad that I moved to digiworldz, because Terry and the support staff are the best! 2015-10-17 21:49:50
I can't imagine!2015-10-17 21:49:50
very well 2015-10-17 06:52:30
more supporter like terry, informations about changes in advance, multi language service2015-10-17 06:52:30
Saved my 'arse on terraform problems.. the VAR can be tricky or laggy at times.. thanks! 2015-10-15 14:07:22
What we need in Digi is a good ship and boat scripter.. we have tried various many "adapted to ODE and Bullet " LSL scripts with some decent results. but the results are inconsistent on the VAR... most all ships require a reset when rezzed, and when they have been used for awhile. In other words, sometimes they work correctly and sometimes not. We come from worlds with full "fighting sail" Navy and pirate tallship wind sailing, using Bwind and SPD scripts, including battle damage with SPD cannon fire. It seems that altho the VARS can supply plenty of open ocean to sail on, they may be too unstable or senstive to ever accommodate full tallship windsail? 2015-10-15 14:07:22
Please make instructions a little more clear as to web site and actual login.2015-10-13 03:08:55
As always, he explained completely and in "dummy-head" which I speak! :P It's always a pleasure getting an explanation from him because he is never condescending when I receive an answer from him. 2015-10-12 13:16:30
Well, you can start by teaching all the other customer service folks in all the other virtual worlds how to be like Terry since the majority of them are assho....um...not very nice.... Oh wait...you meant here in my wonderful Digiworldz? Pfft...sorry. In that case, nothing. My experience here is wonderful and not only do I love it here, but I'm proud to call it my home and all the wonderful devs, my Digifamily. :D2015-10-12 13:16:30
I believe that Terry handled my request promptly and in an exemplary fashion. I would not hesitate dealing with Terry again. 2015-10-11 18:04:21
keep up the good work and prompt response time. 2015-10-11 18:04:21
Terry did a fab job! I am very happy to know you have nightly backups and I won't lose my in-world objects.2015-10-08 18:45:15
Nothing, doing great!2015-10-08 18:45:15
excellent service as always2015-10-07 16:58:12
Clone existing support staff - good ones are hard to come by :)2015-10-07 16:58:12
Terry fixed it as soon as he could.2015-10-07 00:04:08
Nothing, it was great2015-10-07 00:04:08
so far ever thing is good ty 2015-10-04 18:48:39
Thank you Terry for trying to make this possible. I really hope it can and will be done.2015-10-03 15:18:07
As always it's prompt, accurate and solves the problem/request Great service2015-10-02 07:03:24
As you grow, its natural for support to get stretched, so be aware and take any opportunity to empower the community to help itself. Always be apart of this community even if you can only spare a few minutes for without community that works at all levels you and it are diminished.2015-10-02 07:03:24
as always, quick response with needed information2015-10-02 01:26:45
Terry responded quickly to my concerns2015-10-01 19:57:16
Nothing you can do.2015-10-01 17:18:29
Thanks for getting back so quick Terry.2015-10-01 13:10:38
Thanks a lot Terry, for your attention to this issue :)2015-09-29 04:59:38
Nothing I could add in here. I'm very satisfied how you in Digiworldz are working and about how good your support is done. Thank you for it :)2015-09-29 04:59:38
Just excellent. Simply excellent. What a pleasure it is to be talked to by someone that genuinely cares about your needs and has the patience to answer your questions AND fix your dummy-head mistakes! I am truly blessed to know Terry.2015-09-27 16:54:25
Again, just excellent. He is such a pleasure to talk to and his expertise takes the worry out of everything I'm confused about - which is a LOT I might add. LOL! He has the patience of a saint. =)2015-09-27 16:54:25
There is nothing you can do to make it better. It already is! Thank you so very very much for being a true home to someone like me. :)2015-09-27 16:54:25
accurate and fast2015-09-27 16:49:59
Thank you for clearing this up I know its a bit of extra work but worth it for our new folks coming in ;)2015-09-25 19:53:35
Good job quick response thank you!2015-09-25 19:52:40
This support ticket was handled extremely well!2015-09-25 18:49:30
Thanks Terry, it was handled right away.2015-09-24 22:43:17
The error was fixed, that diserves a 10 Would I have urgently needed to divide parcels because tenants wanted to rent a piece of land, they would have not waited 9 days, for that it's an 8.2015-09-24 05:01:41
Terry is the best, and handled problems as fast as he can.2015-09-23 11:12:53
You guys are doing great, keep up the good work2015-09-23 11:12:53
Thank you for the assistance considering how busy you are I appreciate the response time.2015-09-22 21:57:39
Terry has given me hope that in the future links send/received through the digiworldz viewer might be amicable with other viewers. 2015-09-21 16:54:35
I can not think of any other way to improve my future customer support experiences. 2015-09-21 16:54:35
My customer experience with TR Lifter was excellent! Thanks TR!2015-09-21 16:50:18
My customer experience with TR Lifter was excellent! I can not think of anything to improve on.2015-09-21 16:50:18
My customer support experience was excellent! There is nothing I can think of to improve on.2015-09-21 16:48:56
Support was excellent. But would not let me send my remarks to you on how it thought is was excellent ... I send this (a portion) ----- Can’t give feedback… I get this message below .. but support was excellent … no problems . no issues. jd > Feedback cannot be provided until the ticket is closed On Sep 15, 2015, at 4:06 PM, DigiWorldz LLC Customer Support <support@digiworldz.com> wrote:2015-09-20 00:46:27
I didn't have the latest release of Firestorm, so still couldn't add it, as my computer had crashed. When it came back up the DL was still there in the folder so just redownloaded and couldn't get it to work. However now I see I have to upload the newest version to be able to use it for Digi. Seems like you still should be able to add it if you choose to use older version, But totally understand it is available with latest version. 2015-09-19 12:54:18
it w as easy. Instructions were easy.2015-09-18 01:04:42
Always Great !! Thanks2015-09-17 23:36:50
Very satisfactory! and prompt! Also good that I received confirmation/update response. Thank you so much, Terry.2015-09-17 01:34:38
Brilliant and fast!2015-09-16 20:38:40
Great job!2015-09-16 16:57:21
I would like to be able to upload/download oars and iars on my own without having to bother Terry with these requests.2015-09-16 16:57:21
He handled the ticked fine. It gives me hope, that they are aware of the lack of this feature and that they will try to implement it.2015-09-16 12:18:40
he answered quickly and continued to til it was resolved ..Thanks TR2015-09-15 22:03:05
no problems, no issues ... asked a question and got a fast answer 2015-09-15 22:02:32
it is good no change needed 2015-09-15 22:02:32
Your the best tyvm2015-09-15 21:23:25
I need better wind powered ships and aircraft2015-09-15 21:23:25
Fixed the issue 2015-09-13 19:37:30
so far Terry Ford has bee nothing but friendly and that is very good2015-09-11 16:23:54
Gain very good and the patients that was shown was awesome. Ty2015-09-09 23:36:05
It took some time but I am happy with the results and the patients that was shown.ty2015-09-09 23:36:04
Terry did very well (as always) His flexibility in responding to customers needs is amazing. His customer-centered attitude and because he had a 2 weeks old backup of my region made me reconsider my plan and I decided to not downgrade this region. Thanks again for the good support. Thank you Terry for your hard work, which I appreciate a lot.2015-09-09 21:11:55
I asked for a more centered import, and general land edit before doing so, which was done perfectly, saving me a lot of time. I am very happy with DigiWorldz today!2015-09-09 20:20:41
I thought the ticket was handled in a fast and effective manner .Ty 2015-09-09 06:23:04
So far I am ok wiht my experiances unless you sell sleep in a can.2015-09-09 06:23:04
Was a minor issue, though support took care of it and solved it. Thanks a lot.2015-09-07 05:14:15
Do not let either Terry or Tr ever leave Digiworldz2015-09-05 07:38:33
When Terry gets a ticket across his desk he is quick and efficient to get to the root of the situation and brings the tickets speedily.2015-09-05 07:38:32
He handled it very well, I have no complaints and was happy with the service I received.2015-09-05 02:06:13
I'm happy with the service I received but I would be happier if I was able to upload an oar through a web application, instead of needing manual assistance.2015-09-05 02:06:13
best support EVER and terry gets it down quick. he doesn't fiddle his thumbs at all.2015-09-05 01:40:52
very professionally. Not a inch of rudeness with TR. HE is always polite and professional.2015-09-04 19:58:54
Excellent support. Very quick response to my tickets. In a professional and in a good communication with the community: transparent and honest. Problem fixed in less than 48 hrs. Three days - 1 week is what I would have assumed. Many thanks Terry, I appreciate your hard work.2015-09-04 19:43:59