Here is a listing of some of our commonly asked questions which may help you:

Technical Questions

If you are having trouble seeing web-content or video in-world that other people are seeing, please be sure to install the latest version of Adobe Flash. Adobe Flash is used to display the usually ‘flat’ webpages and videos in a 3D space.

Windows users
You must have the Opera & Chromium version of the Adobe Flash plugin installed.
Go here: https://get.adobe.com/flashplayer/otherversions.
Select the download for “FP 22 for Opera and Chromium – PPAPI” in the list.
Download, Install, Relog viewer and you should be fixed.

Linux users
You need to have the pepperflash plugin installed, which can be satisfied by installing Google Chrome.

Mac users
Go here: https://get.adobe.com/flashplayer/otherversions.
Select the download for “FP 22 for Safari and Firefox – NPAPI” in the list. (Until we can find out if PPAPI is more correct we know NPAPI works for now)
Download, Install, Relog viewer and you should be fixed.

Source

Currently we support region restarts using a web based control panel. Simply login to the avatar control panel (http://wc.digiworldz.com) with your avatar credentials, choose the region to restart and click the restart button.

By default, our land/regions are set to use “Bullet” physics, but if you own a region you can choose to change this at any time to the Open Dynamics Engine using our web based control panel, or, back to Bullet physics if you have already changed it.

Sure, as long as the virtual world you are coming from supports allowing you to travel to DigiWorldz. Our login URI is: login.digiworldz.com:8002

The default in world currency found in DigiWorldz is provided by a 3rd party (http://PODEX.Info). Some regions inside DigiWorldz will support the Gloebit currency, but that is up to each region owner to choose. Currently, PODEX does allow one to transfer money from other virtual worlds being serviced but there is a fee to transfer. Please see their website for more details: http://PODEX.info

In some cases yes, but you must have the “Rights” to use any content brought to our world and DigiWorldz does not provide any support on any objects uploaded to our world as content is the responsibility of the user who uploads the content.

I have been asked by many “How do you setup an account at Gloebit”?
Well, Christopher Colosi from Gloebit was kind enough to send me a step by step guide on how to do this.

It’s important to know, PODEX and Gloebit cannot both exist on the same region, so you must make a choice.
By default, our entire grid is setup to use PODEX currency, but if you would rather use Gloebit on a region you own, we can do this for you.
It’s also important to know, if you currently have a PODEX balance and you go to a Gloebit enabled region, your PODEX balance will not be shown while you are in the Gloebit enabled region. Once you go to another non Gloebit enabled region, your PODEX balance will once again become available to you.

1. Sign up for a Gloebit account if you don’t already have one.
– Enter an email address and password to create the account
– Click on the link in the email we send to the address to confirm that email address
2. Request permission to create apps from this Gloebit account.
– Go to https://www.gloebit.com/merchant-signup/ and fill in the form and click submit.  We just need some basic contact info.
— Company name and address are optional.  If the region/grid is owned by a company, they should enter the company information.
— Product name should probably be the grid/region name
— Product description is optional.  They can provide more information about the grid/region if they would like.
— Product url should be the url of the website for the grid or region if they have one.  If they don’t, I would enter the login-uri.
— The Contact name email and phone number should be the real life info of someone in charge of this grid or region (probably whoever is signing up).
– Click submit.
– We’ll review this, and barring any surprises, will grant them access to create apps
3. Create an app
– Once access has been granted, go to https://www.gloebit.com/merchant-tools/
– At the top, click on “Configure” to edit an existing app, or “Create an Application” to create a new one.  This will bring you to the app settings page.
From App Settings
– Enter a name (probably the grid or region name) and short description.  These are what users will see when they are asked to authorize your grid or region to access their Gleobit account (as well as the logo below).
– Publisher can be left blank.  It is displayed on our app discovery page and is a way that a company with many apps could show they are all owned by the same company.  They can put their grid/company name in.  They could also put DigiWorldz in to show that you are the hosting provider.
– Upload a Logo url. This is important because users see it when authorizing.  We recommend rough dimensions of 169px wide x 108px high.  We will shrink the image down to fit inside those dimensions.
– Return-to Text can be left blank.  It’s not worth explaining.
– Default Return-To URI should be set to the web page for their grid or some url which explains what their grid is or how to connect.  It can be left blank if they don’t have a website.
– Make application findable.  If they check this box, once we review it, their app will show up on the app discovery page we linked to above.
– Copy the OAuth Key and OAuth Secret and send them to DigiWorldz via a support ticket
– Scroll to the bottom of the page and click “Save”.

A “Grid Within a Grid” is simply a concept, or Idea. It is not “REALLY” a grid at all as you and your users are still part of DigiWorldz. It is a service we offer to a user who has been thinking of starting his/her own grid, but may intimidated by everything needed to do so. Often times, a user is more interested in simply building a community and really doesn’t want to be bothered with everything else it takes to run his/her own grid. In this case, our Grid Within a Grid service can help. We can provide a custom signup page for an additional fee which can be embedded into an existing website, or can be left as a standalone page. By default, this signup page includes the default DigiWorldz avatars users can choose from, but a user can define “Custom” avatars to be used instead, or in combination with the existing DigiWorldz starter avatars. Once the page is setup, you can direct users to signup using your custom page. When they do, upon their initial login they will land in a region and at a starting point defined by you, instead of landing at the default DigiWorldz landing point. In addition, you also have access to features where you can control access to your regions, and you and your users have instant access to DigiWorldz events and shopping.. ie, an existing community. Instead of you taking care of servers, trying to add new features to your platform, managing/testing backups, taking care of support issues, you simply work to develop your community while DigiWorldz takes care of the rest. If you later decide to start your own grid, DigiWorldz can provide hosting and help make the transition as easy as possible. In summary, a Grid Within a Grid is simply an idea, or concept which allows you to concentrate on only building your community while we take care of the rest.

Social & Community

There are no costs associated with uploading content, our uploads are free.

Only users 18 years of age and older are permitted inside our virtual world.

No, we’ll never claim ownership of your work or the content you upload.

Partnering in DigiWorldz is both FREE and easy. Simply go to the region named “Chapel” with the person you want to partner with, walk inside the chapel to the altar area where you will find our partnering tool. One user will click on the tool to get the process started, once clicked, the user will choose to partner and then it will ask the 2nd person to click on the tool to confirm the partnership. Once the 2nd person clicks on the tool both avatars will be partnered with each other.  Dissolving a partnership is easy as well.. only one of the partners need to visit the partnering tool. Simply click on the tool and choose to Dissolve. Once clicked the partnership will be broken for both partners.

Region Store & Billing

DigiWorldz was the first to offer a 7 Day, Money-Back guarantee and we’ll happily honor any refund requests made within this period of time. We and some of our users maintain “FREE” parcels which you can use to try us out before you buy as well. You can also check out what others are saying about our services here: http://digiworldz.com/feedbackcomments.php

We pay commissions for every signup that comes via your custom signup link. We track the visitors you refer to us using cookies, so users you refer don’t have to purchase instantly for you to receive your commission. Cookies last for up to 90 days following the initial visit. This program IS NOT a one time paying program. You will earn “Recurring” commissions on any purchases your referrals make for as long as they are paying customers of that service. To signup, please visit our store and create an account. Once your account has been created, simply login and at the top of the page click the Affiliates Link. Once you are on that page you will see a button towards the bottom of the page which says “Activate Affiliate Account”.. simply click this button and you will receive a custom link which you will need to give out. When the user(s) you gave the link to comes to our website and signs up for any service, each month you will earn a 1% recurring income for as long as this user remains a paying DigiWorldz customer.

Problem Solving

If you are having trouble seeing web-content or video in-world that other people are seeing, please be sure to install the latest version of Adobe Flash. Adobe Flash is used to display the usually ‘flat’ webpages and videos in a 3D space.

Windows users
You must have the Opera & Chromium version of the Adobe Flash plugin installed.
Go here: https://get.adobe.com/flashplayer/otherversions.
Select the download for “FP 22 for Opera and Chromium – PPAPI” in the list.
Download, Install, Relog viewer and you should be fixed.

Linux users
You need to have the pepperflash plugin installed, which can be satisfied by installing Google Chrome.

Mac users
Go here: https://get.adobe.com/flashplayer/otherversions.
Select the download for “FP 22 for Safari and Firefox – NPAPI” in the list. (Until we can find out if PPAPI is more correct we know NPAPI works for now)
Download, Install, Relog viewer and you should be fixed.

Source

The first thing to do when experiencing “ANY” issue is to try a different viewer to see if the problem persists using another viewer. While the viewers share common code, All viewers are not created equally. Each viewer development team makes their own “Tweaks” and other changes and often times you will find simply by using a different viewer your problem is solved.  If changing the viewer did not help.. please submit a support ticket detailing your issue and we’ll be happy to help.

Simply go to our welcome region and grab a new “Avatar”.. wear everything associated with this new avatar and your avatar should no longer be a cloud. If you need more assistance please submit a support ticket and we’ll be glad to help.

This is very true. Each item in your inventory has to be sent to your avatar when you login to the grid. The more items you have in your inventory, the longer this process is going to take.