DigiWorldz Support Feedback

Beginning on September 4th, 2015 we began collecting feedback comments after a user's support ticket was closed.
We ask the user what we can do to make their experience in DigiWorldz better.
Not every user leaves comments, but here are the comments we've collected since then....


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Comments LeftDate
Quick....Accurate...Helpful.....Friendly.....what more could I ask for?2024-10-12 16:31:42
Real Irish butter for my scone2024-10-12 16:31:42
Terry was awesome handling the problems I had with my Avie. people are friendly enough on this grid, greetings Fairy Constantine2024-10-07 14:10:54
Thanks Terry perfect response Artfox2024-10-01 00:11:19
I Really appreciate everything Digiworldz support team has done for me in getting this Endeavor region prepared for me. Thank You so much! Artman Xue2024-08-18 10:33:14
Terry Ford does best job ever. XOXO Fast and always respectful.2024-07-27 12:13:45
In a professional and honest way, made sure he checked what i wished to resolve before proceeding 2024-07-26 00:15:05
Keep up the excellent work and sim2024-07-26 00:15:05
Terry quickly reviewed all the data involved and presented a viable solution.2024-07-17 15:30:12
Great response time as always. Many thanks.2024-07-13 17:10:59
As always with patience and helpfulness.2024-07-03 22:51:21
Find a way to add a button to the control panel that updates a regions appearance on the world map.2024-07-03 22:51:21
I needed several things done and they were taken care of quickly.2024-06-27 00:13:53
Nox does an excellent job every time she takes care of Aruba , and Lake of the Ozarks.2024-06-26 17:55:09
My request have always been handled quick and this one was to. I had a good time building and exploring Digi. After the lose of my partner it just wasn&#039;t the same. Thank you2024-06-26 11:19:39
It was great. Terry answered quickly and politely. I was impressed, Have a great day. Hope2024-05-20 16:07:12
my experience was great, dont know how much better it could have been.2024-05-20 16:07:12
I'm so happy you found the issue and resolved it quickly. I am thrilled to be able to get back online and enjoy DiGiworldz2024-04-24 17:27:03
Terry was the Best. It took a minute to get around to my problem but, hey, triage. Urgent matters first. That is as it should be. Once Terry attended my problem it took maaaybe 5 minutes. He was efficient and a nice person. So appreciated especially these days. Thanks, Terry!2024-04-20 18:31:31
Not sure you can. Every time I&#039;ve ever had a problem, large or small, they were dealt with in the same professional and efficient manner. I&#039;m not good at the intricacies of virtual worlds but no matter how simple my questions seemed, you always took the time to explain and answer questions. I am Very grateful for the professionalism as I am sure others like me are as well. Kudos and thanks to a fine team.2024-04-20 18:31:31
did a great job responded quickly thank you2024-04-07 13:33:41
Thanks2024-04-05 22:31:43
patience and kindness2024-03-26 12:44:51
I did not expect the solution to come true but it did and really fast.2024-03-26 10:29:13
Terry has been great. we are over half done in creating a safe place for kids.2024-02-26 02:07:16
AWESOME TERRY! THANKS! ;)2024-02-23 07:26:51
KEEP UP THE GOOD WORK! ;)2024-02-23 07:26:51
Helpful, Quick, Accurate2024-02-23 00:06:54
TY for my new land made Terry! ;) I am so thankful to be back in Digiworldz again! So nice to be back home once again! Keep on Keepin&#039; up the great work!2024-02-01 05:16:53
Great Work! ;)2024-02-01 05:16:53
Terry Terry Terry... always prompt and best support ever.2024-01-31 23:06:41
Everything was handled exceptionally! Thanks TR!! 2024-01-31 05:41:27
I will know more when you let me know where my new sim is.... smiles so far you reacted fast with a ticket other tickets were helpful thank you 2024-01-25 01:31:14
Excellent 2024-01-16 23:22:41
As always, Terry is amazing, patient, and kind. Thank you so much for everything ?2024-01-11 15:52:06
I give a 10 for support and kindness2024-01-06 21:17:37
Keep doing the right things like you already do2024-01-06 21:17:37
Just perfect2024-01-06 16:27:26
Support is always fantastic from Digiworldz!2024-01-06 15:25:55
nothing2024-01-06 15:25:55
Thanks Terry, great help :-) 2023-12-17 03:23:03
Thank you so much for you fast response and fixing my problems ???? 2023-12-16 09:22:46
Excellent service!2023-11-18 08:56:20
It was fantastic, Fast and very helpful. I am always impressed when im the only one slowing down the ticket process.2023-11-16 22:32:45
so fast and to the point, very aware of my issue and capable of helping right away and efficiently. 2023-11-16 22:32:45
regarding my specific issue, perhaps add it to a list of improvements to server code should the version significantly change again in the future. maybe even get it into the official server code changes as a permanent upgrade, this is just my thought i am not aware of the process in the least so take my advice with a grain of salt if im terribly off base lol2023-11-16 22:32:45
After a short time, my ticket was solved, and we had access to New Vinaland again. Thx a lot !2023-11-09 16:28:49
Terry/Butch is always very helpful and responds quickly to all my tickets, I LOVE DIGI :)2023-11-07 09:59:54
Keep doing what you do :)2023-11-07 09:59:54
excellent support, with good information. very pleased2023-11-06 14:44:32
Excellent work2023-11-05 20:55:16
always the best Terry!! 2023-11-04 09:44:51
quickly and efficiently 2023-10-29 06:27:21
Was very informative and suggested a workable solution.2023-10-28 09:20:48
She was very quick and efficient, also very friendly and helpful.2023-10-28 09:19:38
Thank you, Terry, for handling the demise of Rick McAdams and the termination of his contract with Digiworldz with empathy and discretion. I wish all the best to Digiworldz and your loved ones for providing hours of entertainment and fun for Rick aka Captain Starchaser. Please remember him. He loved Digiworldz. Sincerely, Debra McAdams2023-10-21 14:18:32
Very quick indeed and very much appreciated!2023-10-18 11:56:30
Dear Terry, Thank you for moving Lake of the Ozarks. Yoi are doing a great job as I would say excellent.I do not remember getting help in such a short time from any other grid;2023-10-14 13:34:14
I think you are doing good things for Digi, 2023-10-14 13:34:14
The oar was amazing , Excellent Service. I am very happy.2023-10-08 18:21:30
NO 2023-10-08 18:21:30
I&#039;m very pleased ;)2023-10-07 13:21:21
Terry did a excellent job fixing my sim ,He is always there in Digi to help us whew we ask for help in Digi2023-10-04 08:43:47
Terry did a wonderful job fixing my new sim .2023-10-01 20:09:21
I really happy we have wonderful management in Digi.2023-10-01 20:09:21
Terry always shows great patience and a willingness to help. Even for my unusual and often complicated requests.2023-09-29 09:03:44
Real Irish butter for my scones. 2023-09-29 09:03:44
my issue was quickly resolved; I&#039;m very happy ;)2023-09-29 07:40:05
Always appreciate the help that I get in support, Thank you for taking time to explain things.2023-09-26 23:28:03
quickly2023-09-17 20:25:50
Thank you for your fast responds. Anytime i have had an issue which isn&#039;t to often, It does get handled right away. Thanks again. Amanda Tate (AKA) NurseAJ Hotshot DIgiworldz.2023-09-11 21:34:01
Y&#039;all do just fine in my book. Keep up the excellent work. 2023-09-11 21:34:01
Service was fast and professional2023-09-07 09:28:34
Always 10+ Thanks Terry.2023-09-03 08:47:00
Great support . Quick sorted job done ..perfect!2023-08-25 16:19:52
Terry responded in a very quick time frame2023-08-14 12:19:59
Dear Digi Staff Thank you for working so hard to bring us this wonderful game. Digi gives us all a chabce to relax from RL. All the staff does a wonderful job in taking care of the avatar in Digi.2023-08-05 23:11:03
Many thanks to Noxluna Nightfire along with the whole Digiworldz admin team for preserving my digital life even after so many years on hiatus.2023-07-25 11:18:44
Terry along with all the members of the Digiworldz admins have always provided rock solid support to their customers. After all these years and they are all still very accommodating and eager to please. Thanks to them and I&#039;m back in-world.2023-07-25 08:23:55
Terry Terry Terry.... always been great response and care. 11 stars!!!2023-07-24 08:37:19
As always, Terry and Team respond in a timely/speedy manner. Always happy with their service. Thanks again. 2023-07-22 00:27:11
quickly2023-07-21 18:23:59
fix Digiworlds sim restarts2023-07-21 18:23:59
Digi Support team is &#039;THE BEST&quot;!! Thanks always for your fast response.. XOXO2023-07-20 07:09:59
Terry is always on top!! Thanks for Digi and all you do. Best of the Best2023-07-20 07:09:59
As always, Terry was very professional and efficient in the way he investigated and found the problem and fixed it. He showed a command and understanding of the underlying systems and how they work - something most of us end-users know nothing about - and completed the fix in a timely and straightforward manner. Customer support like this is why most of us remain in Digiworldz.2023-07-06 06:44:46
The Digi always provides excellent service,2023-07-03 21:52:04
Best support in all of virtual :)2023-06-22 10:03:04
Oddly enough, her advice worked. So I give this a 10 out of 10 experience.2023-06-19 07:20:39
Dear Terry. Thank you so much for a great job putting my sim up in Digi, 2023-06-11 20:53:59
Professional and insightful. He took the time to explain, in easy to understand language, what the problem wasn&#039;t, then what the problem could be - which narrowed the field of solutions that might work on our side. And that led to a fix. Thanks again!2023-05-31 05:25:06
I have been out of OS for 11 years so I am having adjustments issues -- Terry has been very helpful.2023-05-19 20:44:13
Wonderful support as usual. This is what sets Digiworldz apart.2023-05-16 13:07:45
Fast, efficient, very helpful, Digiworldz at its Best :)2023-05-16 13:05:59
Great service!2023-05-15 18:34:34
Perfect, with his clarification I was able to establish a billing account and purchase a 4x4 region.2023-04-30 01:23:26
Perfect, with his clarification I was able to establish a billing account and purchase a 4x4 region.2023-04-30 01:23:23
Nice!! You took care of this a LOT quicker than I figured. Thank you for being so helpful, and so prompt. I look forward to coming in world, and will do so soon. Thanks2023-04-22 14:57:30
Responded quickly, and problem solved. 2023-03-29 19:14:16
Great customer service and Terry handled this issue quickly and professionally.2023-03-06 21:22:42
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