DigiWorldz Support Feedback

Beginning on September 4th, 2015 we began collecting feedback comments after a user's support ticket was closed.
We ask the user what we can do to make their experience in DigiWorldz better.
Not every user leaves comments, but here are the comments we've collected since then....


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Comments LeftDate
I accidently deleted part of my region. I submitted a ticket for a back up of the region used. Terry took care of the problem in a very timely fashion . I have always said out of all the grids I have been a part of Digiworldz customer support is the best as well as the grid in whole. 2019-05-21 23:47:06
Keep doing what you are doing.. a great job .. we cant ask for more :)2019-05-21 23:47:06
quick and without delay2019-05-21 19:24:32
Very fast resolution! All fixed up now. Best regards.2019-05-20 20:07:30
Everything was quick and done perfectly!2019-05-20 15:00:35
You always do an excellent job ;) TYSVM ;) And have a great day!!! ;)2019-05-20 04:03:12
TY Terry for having my land ready for me on Sunday morning ;) I really appreciate this ;) I&#039;m in hopes that I can get this in before my net goes screwy on me once again. We&#039;ve had a tornado 10 minutes away and I think everything is trying to settle since the net went down for 3 or 4 hours in our area :/2019-05-20 04:03:11
Always the best! We&#039;re thankful for the quick turn around on our ticket. TYVM Orb &amp; Ricky2019-05-19 20:43:28
Perfect considering the time it took for we clients at my end to get things done, and a server glitch in the middle. 2019-05-19 18:45:31
All Good.2019-05-18 14:09:13
Very well as always. Great customer service!2019-05-18 00:28:26
Wonderful, as always.2019-05-15 19:31:02
TYSVM for doing this so quickly . . . WHEN not IF, Digi grows to be bigger than SL, I just KNOW that Digiworldz Staff will be rocking all virtual worlds out of their arena&#039;s because you will far surpass anything that they can or will EVER accomplish. And you are second to none when it comes to making us Digizens #1 &amp; letting us feel comfortable and right at home. I will say that you will not change even WHEN we grow bigger than SL. Digiworldz is the best!!!2019-05-14 20:16:51
YOU SO ROCK MY WORLD, DIGIWORLDZ STAFF!!! YOU ARE SECOND TO NONE AND *** NO *** YOU CANNOT MAKE MY EXPERIENCE BETTER IN THE FUTURE BECAUSE YOU HAVE NOTHING TO IMPROVE!!!2019-05-14 20:16:51
WOW Mr Ford!!! You work quite efficiently &amp; fast. TYSVM for doing that for me . . . I was quite impressed because it was within seconds that it was changed and I am very happy with that ;) TYSVM once again ;) Passion2019-05-14 20:10:54
I&#039;m impressed . . . I seriously do not need to answer this question because ya&#039;ll always far surpass my expectations so yeah, nothing can make my experience much better ;) WOW Mr Ford!!! You work quite efficiently &amp; fast. TYSVM for doing that for me . . . I was quite impressed because it was within seconds that it was changed and I am very happy with that ;) TYSVM once again ;) Passion 2019-05-14 20:10:54
Terry, as always, delivers the best support and assistance!2019-05-13 09:42:06
Flawless2019-05-12 11:21:11
Great support assistance with Terry and fast professional service. 2019-05-10 00:18:07
Customer service great as always!2019-05-10 00:15:05
Thank you ~ All is Well ~ 2019-05-09 12:09:51
Quickly! Thanks bunches :) 2019-05-09 11:16:49
understood the issue prompt response 2019-05-07 12:44:47
Terry Ford seemed efficient, conscientious, and timely.2019-05-06 11:40:45
Thank you so much, super fast as always!2019-05-05 23:38:48
Excellent support as always TYVM :D2019-05-04 19:49:27
Fantastic Service and support is simply the best2019-05-04 17:00:05
My support request was handled quickly and efficiently, much faster than I had imagined! Thank you Nox for answering my questions inworld with patience!2019-05-02 17:25:09
Excellent2019-05-02 11:31:33
Keep doing what your doing 2019-05-01 08:10:13
Excellent response time and asnswered all my questions 2019-05-01 08:10:12
Nox is always so helpful. My support tickets get addressed quickly and always thoroughly. Thanks again Nox. =)2019-04-30 10:50:14
We got the new region quicker than I could imagine and right where we wanted it. Then the OARs were rezzed, again right where we wanted them. Excellent service and many thanks!2019-04-30 07:05:21
Digi Support - Always the Best! TYVM :D2019-04-28 19:29:45
Terry dealt with cleaning the sim as Nox took me to a sandbox to be dealt with ... Detox was successful and a sober avi was returned to a cleansed home ... :))2019-04-28 04:53:57
Um - An environment &#039;permanent daylight&#039; choice for when building would be great. Maybe a more permanent edit &#039;lock&#039; that actually needs a function to undo it. So &quot;lock&quot; or &quot;Permlock&quot; choices. PS right behind your efforts to make DigiWorldz as free of copy-botted items as possible ... oh &amp; thank you heaps for the extra prims :))) 2019-04-28 04:53:57
Fast uptake of the problem once trying the usual solution options - all of which failed. A ticket was lodged and efficiently followed up after permissions were given. Now my beer swilling avi is sober at last.2019-04-28 04:53:56
Ya&#039;ll are great listeners and TYSVM ;) You put up with me and I really appreciate it too ;) TY 4 bein who you are and NEVER EVER change that ;) Huggelz ;) XOXOXOXOX2019-04-24 18:12:36
LMAO!!! ;P Ya kidden me right ;P ;)2019-04-24 18:12:36
Ya&#039;ll do a great job . . . just keep on keepin on and TYSVM for listenin to my rants and raves . . . you do NOT know how much of a difference that makes to me . . . well . . . yeah . . . you do I guess . . . or I wouldn&#039;t be here . . . giggelz ;) LOVE YOU ALL!!! ;)2019-04-24 18:10:44
++good2019-04-23 10:32:21
.2019-04-23 10:32:21
Very fast response. :)2019-04-23 09:42:21
He was and is very professional and handled my request in this manner. He even congratulated me inworld! Great customer service!2019-04-22 20:55:54
Terry as always, handled this very quickly and always very professional. 2019-04-22 20:55:54
Very quickly and very friendly.2019-04-22 12:01:06
See above.2019-04-22 10:53:16
Terry is always prompt and very helpful in everything he does. I would give Terry a 100 stars if I could! Thank you for Digi!2019-04-21 23:04:49
Awesome support as always :)2019-04-21 14:37:19
Thanks so much for uploading the OAR Terry! I&#039;m very lucky to have some of my items from IW. 2019-04-18 11:11:35
Terry, Butch &amp; Nox working at their best plus more ;) As usual ;) TYSVM Terry for your quick response . . . I did try to comment on this earlier but it said that the ticket was still opened ;)2019-04-17 17:48:49
Not much really . . . nothing at all . . . you all are always at your finest and at top notch which I have come to expect of you . . . and I doubt I will see anything less ;) DIGI STAFF YOU ROCK!!! KEEP ON KEEPIN ON ;)2019-04-17 17:48:49
Very well, beyond the call, as usual. Thank you, Terry, TR, Noxie for everything!2019-04-16 20:41:35
The issues have been dealt with in a timely manner and competently. Thank You.2019-04-14 23:38:02
no idea2019-04-14 23:38:02
Beautifully! 2019-04-14 15:24:14
Problem very quickly solved and good instructions given to avoid recurrence. Thank you.2019-04-12 02:00:10
Thank you Nox for taking care of this so quickly!2019-04-11 01:56:45
Thank You Terry2019-04-09 14:19:07
It&#039;s All Good2019-04-09 14:19:07
2019-04-09 14:11:51
Great! I 2019-04-09 13:02:46
Great!2019-04-09 12:14:31
Perfecto!2019-04-09 12:14:31
As of right now you have been superb in all that I have needed or requested! All I can say is keep up the fantastic work!2019-04-09 00:56:13
Terry is always amazing and so is DigiworldZ! Thank you for being so wonderful!2019-04-09 00:56:12
Freckin AWESOME!!! (YES...I said it and I meant it! &quot;Freckin&quot; Awesome!!!).????????????????2019-04-08 17:26:45
Thanks so much Terry =) You&#039;re the best !2019-04-05 12:01:57
Noxluna was very informative and professional in how she handled things.Great customer service and handled rather quickly.2019-04-05 10:22:26
Keep Noxluna on your staff2019-04-05 10:22:26
Terry Ford handled this support request, quickly and professionnally. I have said it in the past that no other grid has as a fast of customer service as Digiworldz with issues resovled. 2019-04-04 19:29:30
You can not make a great experience with customer service better. Digiworldz is top in the field of customer service. So the best thing I can say is leave it as is. Other grids I have been on takes days up to a week to even bother helping their customers. So in my humble opinion nothing can or should be changed, can not change perfection.2019-04-04 19:29:30
Always the best in support tyvm !2019-04-04 16:07:24
I am very well satisfied with how everything was handled. Terry was alot of help. I am very satisfied how things are run here in Digi. It is the best grid that i have ever been on.2019-04-04 15:07:42
There is a reason out of all the grids I can host sims on that I stay with Digiworldz, and Terry is a big part of that reason. Always very helpful, and very speedy in his replies.2019-03-31 22:54:02
Nothing, doing FANTASTIC2019-03-31 22:54:02
Was swift and well done ... how could it be anything less?2019-03-30 01:10:45
It is aok, no need improvements.2019-03-30 01:10:45
Always 10 star service2019-03-26 11:08:33
Excellent, couldn&#039;t have been improved on, fast efficient and friendly2019-03-25 05:08:40
Fast and excellent2019-03-25 05:08:40
He fixed my issue quick. No muss, no fuss.2019-03-25 02:47:51
Not sure yet. Just getting going.2019-03-25 02:47:51
excellent2019-03-24 22:09:40
Great2019-03-24 12:24:59
as always,terry informs &amp; advices &amp; is so helpful, means so much, thanku&#039;s2019-03-24 12:17:38
Excellent!2019-03-24 12:16:01
It looks like a lot of time passed but I submitted it early in the morning. It was resolved quickly.2019-03-23 20:40:20
Professional and Superb service! Two of the reasons I came back to Digi! 2019-03-23 08:05:04
Terry always handles tickets quickly and is a true professional. Thank you 2019-03-23 08:03:48
She handled it superbly and very professional2019-03-23 08:02:35
Quick and as always very professional2019-03-23 08:02:35
She is always friendly and professional when dealing with Digi items.2019-03-21 23:51:41
quickly and completely2019-03-21 20:39:19
NXL &gt;&gt; PRMO...NMRO UNO!!2019-03-20 19:40:14
The Best2019-03-16 10:37:07
Resolved the issue clearly and concisely.2019-03-15 20:54:39
There may have been a delay or something between the site and the inworld login, worth checking into, thank you.2019-03-15 20:54:39
The response was quick from the time I put the ticket in until Terry sent me and email asking for further information. 2019-03-15 16:52:59
When Customer Service is quick in responding and the problem is fixed just as quick I can not see how one would make the experience better.2019-03-15 16:52:59
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