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| Comments Left | Date |
| Absolutely fine, thank you. | 2018-09-09 17:18:12 |
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| Thank you Terry!!!!! Quick response and the problem fixed. :) | 2018-09-08 22:24:05 |
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| Terry took all effort to get to the bottom of this one:) | 2018-09-07 16:17:30 |
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| Terry was marvelous as always!! Digi has the best customer support | 2018-09-07 15:51:32 |
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| Thank you for the help. | 2018-09-07 11:40:42 |
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| Thanks Terry excellent service as usual. | 2018-09-06 22:11:24 |
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| Terry took care of it quickly and effectively and I wish to thank him/her very much! | 2018-09-06 16:24:33 |
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| This was a better response that I could have gotten on any other grid. The community appreciates a grid and team that cares about us. Thanks so much! | 2018-09-06 02:43:16 |
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| was prompt and helpful thank you | 2018-09-06 00:55:24 |
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| Terry is really doing his best to give people the best experience:) | 2018-09-06 00:08:32 |
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| If the Grid support would be on the same level as the ticket support, it would be great. Things are lost on the grid , no manager. <br><br> Response:<br>Thank you for the comments and sorry for the confusion, TR Lifter is our Grid Manager. | 2018-09-06 00:08:32 |
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| Terry ALWAYS goes out of his way to be helpful to Digi residents. | 2018-09-05 22:13:35 |
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| There is nothing that could be done better, everything exceeded my expectations! | 2018-09-05 22:13:35 |
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| Swift and professional service. | 2018-09-05 22:03:41 |
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| Terry is amazing, took no time for my issue to be resolved :) | 2018-09-05 21:49:41 |
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| I have never had a bad experience :) | 2018-09-05 21:49:41 |
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| Terry was prompt and had the matter solved right away. Thank you Terry for a job well done | 2018-09-05 14:11:53 |
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| keep doing as you are you outstanding | 2018-09-05 13:27:34 |
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| ty for doing that fast | 2018-09-05 13:27:33 |
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| very prompt and professional thank you. | 2018-09-05 11:55:13 |
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| I found Terry was quick and right on the matter at hand, His feedback on why my region crashed was very helpful. Even if i do not understand why when i have had all the stuff on this region even before the update. But i am doing my best to fix the matter. Thank you for the help and being so quick about it. | 2018-09-05 11:18:11 |
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| As usual all works now. Thanks for the quick turnaround | 2018-09-05 07:36:49 |
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| Brilliant, I hope other grids read these comments they could definitely learn something
| 2018-09-04 16:11:04 |
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| I think that Terry Ford answered me quickly in email and handled the problem well. Thank you. :o) | 2018-09-04 15:43:10 |
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| Quick and complete | 2018-09-03 20:52:40 |
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| This is absolutely fantastic, great support even during the upgrade. I challenge any other grid to provide such great service | 2018-09-03 19:48:52 |
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| As always Terry answered quickly and worked to find the cause and a solution to our problem in a very timely manner. Thank you again for the wonderful support!! | 2018-09-02 19:47:49 |
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| Great, many thanks. | 2018-09-02 11:37:58 |
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| good response | 2018-09-02 10:45:08 |
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| scripts shouldnt get zapped on updates, PERIOD.<br><br><b>Response:</b><br>As explained, this was a major update which required us to clear the stored values of some scripts which required some scripts needing to have debit permissions granted again in some cases. Scripts which are well written will survive this type of update. Our apologies, but either we upgrade your region to newer code, or we don't. | 2018-09-02 10:45:08 |
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| Everything is absolutely perfect. I couldn't be happier! Thank you so much. | 2018-09-02 10:00:35 |
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| Thanks Terry prompt and satisfactory as always. Cherry | 2018-09-01 16:37:17 |
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| thank you Terry your the best | 2018-09-01 14:56:48 |
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| he did it well . ^5 | 2018-08-30 23:12:20 |
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| As always. awesome service
| 2018-08-29 19:12:55 |
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| Terry was excellent and caring. His staff are also the very best! The problems were resolved professionally and quickly. They back up their promise to support their residents. You won't find this caliber of service anywhere else. Thank you Terry, Noxi and Damon! | 2018-08-29 05:31:30 |
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| Just never lose site of the real person behind the keyboard. | 2018-08-29 05:31:30 |
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| That was really quick! | 2018-08-28 19:53:29 |
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| Keep up the Good work | 2018-08-28 19:53:29 |
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| fantastic another satisfied tenant | 2018-08-27 19:00:36 |
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| Thank you for solving this so quick:) Much appreciated | 2018-08-27 13:19:41 |
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| Was done in a professional manner to conclusion | 2018-08-26 15:37:52 |
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| I appreciate the very fast response. I have no idea why it started working again with the original password, but it seems fine now. thank you | 2018-08-26 14:55:01 |
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| This was handled faster than I expected. There was no issues with my request. | 2018-08-26 11:20:18 |
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| 2018-08-24 14:43:17 |
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| I am sure everyone in Digiworldz is working hard to make it a great grid. Nothing more I could ask. | 2018-08-24 14:43:17 |
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| Prompt and efficient as always Ty Terry | 2018-08-24 06:35:41 |
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| Replied in about 25 minutes and handled my issue perfectly. Thanks! | 2018-08-24 01:51:25 |
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| Very fast and efficient thank you terry very much | 2018-08-23 13:56:35 |
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| Keep up the good work )) | 2018-08-23 13:56:35 |
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| Incredibly efficient! | 2018-08-23 12:17:35 |
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| Super and very quick :) | 2018-08-22 08:25:59 |
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| Fixed fast Fuss free! | 2018-08-22 05:41:40 |
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| You folks rock. DigiWorldz is going to be one of only three grids featured in an upcoming Elf Clan article. | 2018-08-20 22:48:11 |
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| Don't know how you folks could get much better. : )
| 2018-08-20 22:44:31 |
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| response was fast
| 2018-08-20 19:32:22 |
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| Fast, courteous response, as always! | 2018-08-20 11:09:26 |
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| Thank you for very quick handling my problem and solved immidiatly!!!
Very Great | 2018-08-19 07:58:29 |
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| Terry is just too fast.. :) Best grid owner I have ever been associated with. | 2018-08-18 17:05:56 |
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| Best grid EVER. Fast, reliable support! I mean ONLY 11 minutes between my submitting the ticket and it getting taken care of! | 2018-08-17 17:53:52 |
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| I was really confused about there being two monetary systems (Podex and Gloebit) the purchase of D$ and G$. Terry came to the rescue with a detailed explanation of both these systems being used in DW per each sim owners preference. He handled my request with care applying sensitivity to my lack of understanding. In DW support chat, I was instructed to submit a ticket since my purchased D$ were not displayed. Honestly, without submitting ticket, I may not have understood how both systems worked and when my funds would appear in the viewer. Terry (along with DA Admiral) were fantastic! | 2018-08-15 23:56:30 |
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| At this point, I don't see how my experience could have been better. This situation inquiry was an A++ resolved. This ticket and survey system is awesome!
Thank you Terry and DA Admiral! | 2018-08-15 23:56:30 |
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| service is totally awesome | 2018-08-15 21:18:22 |
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| Fast, Honest and Reasonable | 2018-08-15 09:00:16 |
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| It was a great experience | 2018-08-15 09:00:16 |
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| Wonderful response as in fast, polite, informative. | 2018-08-13 23:43:41 |
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| Thanks terry for your consistently fantastic support! | 2018-08-13 19:43:45 |
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| Very, very prompt response which I value highly | 2018-08-12 14:13:43 |
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| Very quick and helped me with a few things :) | 2018-08-12 12:45:00 |
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| Thank you so much for prompt help
| 2018-08-12 07:25:13 |
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| was perfect | 2018-08-11 22:57:55 |
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| great work and fast | 2018-08-11 22:57:54 |
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| Short of having larger plots and cheaper prices which would make our grid go away, so no, don't do it, I can't think of a single thing. Thank you. | 2018-08-11 22:20:31 |
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| Wow, it was quick, professionally done and almost before I realized it the problem was resolved. Thank you Terry Ford. | 2018-08-11 22:20:30 |
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| Thank you so much Terry
Its so good to be on the best grid with the best support and service | 2018-08-11 17:35:11 |
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| No issues. Well handled as usual. | 2018-08-11 06:44:38 |
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| fantastic | 2018-08-10 23:02:58 |
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| Couldn't ask for better. | 2018-08-10 20:48:11 |
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| I can't imagine you doing any better. Awesomesauce. Thank you very much.
We're making a decision in 5 days. I hope. Been nerve-wracking, I can tell ya. ; ) | 2018-08-10 20:41:04 |
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| I Made a silly mistake and Terry sorted it out straight away ;) Thankyou | 2018-08-10 17:34:16 |
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| excelent service and so quick thankyou | 2018-08-09 22:05:19 |
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| I'm going to be Digi Greeter then a Mentor.. it's nice to learn all the ins and outs of owning land. Thanks again. | 2018-08-09 20:44:12 |
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| The support of Digiworldz is simply unbeaten! Very fast responses, always kind and extremely helpful. In any world I have been in this is by far the absolute best support and support system I have come across!!! | 2018-08-09 14:54:33 |
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| At this time I can't think of a thing that can be done to improve the way support is handled. | 2018-08-09 14:54:33 |
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| excellent
| 2018-08-09 14:42:43 |
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| fast response!! | 2018-08-09 11:42:49 |
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| The only words I can think of was...Wow. I honestly didn't expect the rapid service and sense of humor as he walked me through the process. It was literally done faster than I can write about it with the biggest delay being my ineptness. | 2018-08-08 19:30:23 |
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| I didn't have a chance to talk to Terry but if he was the one who worked on getting the initial sale on line it was done well and again much quicker than expected. | 2018-08-08 19:30:23 |
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| I've been in several virtual worlds for years. The ease at this setup amazed me. As far as improvements the only thing that comes to mind is adding another entry to the knowledge base regarding people bringing their own sims and how to transfer them (or allowing the link in the service request to handle something other than image files so it could be pasted right there during the initial purchase).
Glad I made the jump here. | 2018-08-08 19:30:23 |
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| explained all the details and I am very happy Terry was able to help me . | 2018-08-07 15:25:39 |
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| seems everything is fine thank you for your service .. | 2018-08-07 15:25:39 |
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| My request was handled promptly and efficiently. | 2018-08-07 10:42:29 |
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| Please create a sandbox with rez rights for hypergrid users, so merchants may test builds for your customers. | 2018-08-07 10:42:29 |
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| Our sims were up in about 2 hours! I was prepared to wait days. They were placed exactly where we wanted them. Thanks! | 2018-08-07 09:20:40 |
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| Fantastic response timely friendly and solved the problem. WOW | 2018-08-06 23:24:07 |
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| Very impressed with the fast response. | 2018-08-06 21:23:38 |
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| Good customer service with a good follow up. | 2018-08-06 21:23:38 |
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| Fantastic, was not expecting an answer that quickly. | 2018-08-06 12:25:12 |
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| Concise, professional, informative and to the point, on what I needed to know.
Also polite and overall very pleasant. I'm VERY satisfied. | 2018-08-05 19:32:55 |
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| can't think of anything. | 2018-08-05 19:32:55 |
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