DigiWorldz Support Feedback

Beginning on September 4th, 2015 we began collecting feedback comments after a user's support ticket was closed.
We ask the user what we can do to make their experience in DigiWorldz better.
Not every user leaves comments, but here are the comments we've collected since then....


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Comments LeftDate
My 1st day was very pleasant everyone was so nice and helpful, I can&#039;t think of a negative thing to say here. I have been in SL and IW and altho IW is just as friendly you seem to offer more as IW seems to be falling apart, I have a little lag issues but that could be because of my satalite connection. Again I have to give you 5 stars! Bravo2018-03-19 10:53:57
Excellent2018-03-18 17:35:50
Thanks terry2018-03-18 15:42:16
great job...thanks for the recovery2018-03-16 13:06:00
Super fast response. I was pleasantly surprised!!2018-03-15 23:36:29
This was without a doubt the best service from a grid owner that I have ever had. 2018-03-15 23:36:29
I honestly don&#039;t see how you can top that.2018-03-15 23:36:29
Ty Terry wow that was quick 2018-03-15 10:19:00
Complex matter accomplished in better than expected time...Thank You Terry2018-03-15 00:14:22
Give me a free Weather Station hahaha2018-03-15 00:14:22
One thing the staff here does at Digiworldz tells you if they are a little behind instead of leaving you without any word at all. That really helps you to know they have not forgotten about you.2018-03-14 10:01:26
Noxluna was fast, courteous and seemed to know exactly what to do.2018-03-14 00:38:13
Nothing I can think of. It was an easy interaction.2018-03-14 00:38:13
I put in a request and it was no time until I got a reply.The situation is resolved with the helpful advise from Terry.2018-03-13 20:24:28
Better? nope.Just keep doing what you folks do.I find generally you have been very helpful since I came to this VW. :)2018-03-13 20:24:28
This lady is the nicest and most patient person I have ever had the pleasure of knowing. Nothing is too much for her to offer masses of help and suggestions, followed by humor and politeness.2018-03-13 15:32:44
I can&#039;t see she could have done any better, or anyone involved with all my problems! Very much appreciated.2018-03-13 15:32:44
All I can say is thanks Terry!2018-03-12 18:09:54
Excellent2018-03-12 12:18:20
No Joking DigiWorldz support is the Fastest and best quality I have seen anywhere. Really they are second to none2018-03-08 11:10:43
thank you so much your the man2018-03-07 10:32:30
Perfect work A+2018-03-07 10:13:18
Fantastic2018-03-06 17:35:52
Thanks Terry, excellent service2018-03-05 14:18:52
Like so often, great feedback and answers on my questions:) Thank you Terry!2018-03-05 10:15:24
Thanks for the understanding and continued excellent support.2018-03-03 07:25:24
this is a wonderful grid and Terry is alwats here for us and it is a pleasure to be part of such a great grid2018-03-01 14:45:33
everything is just fine as is2018-03-01 14:45:33
That was a quick and well done work. Thank you!!!2018-03-01 09:18:42
I want to thank you so much for helping a very confused person lol..And your extremely fast response! I would rate this more than a 10 if there were an option!2018-02-28 23:02:29
I can&#039;t think of anything right now .. The service I already received was amazing!! Thank you!!!2018-02-28 23:02:29
excellent2018-02-27 09:43:43
No issues, thank you!2018-02-26 16:48:38
Terry always does great on any question i have to ask and he is a lot of help on any issues2018-02-25 19:52:23
Keep doing what you doing2018-02-25 19:52:23
Terry&#039;s service and attention were once again fast and extra efficient (SAME DAY!) AND he actually FIXED IT! hahaha2018-02-23 11:37:10
no comment here....VERY satisfied2018-02-23 11:37:10
excellent 2018-02-22 22:52:16
was a awesome job you both did but I found the problem 2018-02-21 11:43:46
you both did a awesome job2018-02-21 11:43:46
wonderful and thank you so mush2018-02-21 08:09:18
Thanks for keeping a close eye on the server!2018-02-20 23:47:29
very fast thank you :)2018-02-20 15:45:01
Thank You So Much, Terry ;) I am glad to hear this ;)2018-02-20 14:16:39
Couldn&#039;t have handeled it any better ;)2018-02-20 14:16:39
Very well done, TY ;)2018-02-20 14:14:54
Couldn&#039;t be any better ;) 2018-02-20 14:14:54
Excellet and TY Terry ;)2018-02-20 14:12:49
GREAT!!! No changes needed ;)2018-02-20 14:12:49
I appreciate a lot that you made the oar for me. I already downloaded it. Thanks!2018-02-20 10:59:26
There is nothing I would wish that you do better, because it is already excellent. Next month it will be 3 years since I joined Digiworldz, and all this time, there was nothing I would have had to complain about. Thanks so much for your great service in honesty, integrity and respect.2018-02-20 10:59:26
thanks terry 2018-02-19 13:50:02
TR handled my Ticket Request Fast and gave Excellent Support and Information2018-02-17 11:20:39
Terry handled my Ticket Request Fast with Great Service2018-02-17 11:20:39
Think the Experience is already at its best on Digiworldz, what else can you ask for, - A Great Team - Professional and Hard Working Staff who looks after its Residence -2018-02-17 11:20:39
Quick and helpful service, as always!2018-02-17 10:35:18
I am very very pleased with the service at Digi. Thank you for taking care of things so quickly.2018-02-16 11:17:05
Terry did an excellent job the ticket was sorted promptly 2018-02-11 23:21:05
I think you guys are excellent now so nothing more to add2018-02-11 23:21:05
this was handled quickly I was very happy with the out come Thank You Very Much Missy stone2018-02-09 17:39:19
Great terry2018-02-08 19:19:52
excellent2018-02-08 08:48:47
wow super fast !2018-02-07 14:50:08
Very happy, always fast support very happy thanks 2018-02-07 12:20:25
Very quick response. Thank you so much.2018-02-07 05:50:59
~@~@~@~@~@~ PASSION ~@~@~@~@~@~ Of course, as usual, it was handeled in a most professional manor and with great speed ;) Love all these peeps ;) They do such a GREAT job . . . it&#039;s like, they were made to do what they do here ;) Thank You All So Much For Making Digi What It Is ;) I am so PROUD to be called a Digizen ;) ~@~@~@~@~@~ PASSION ~@~@~@~@~@~ 2018-02-06 02:26:41
LOL!!! C&#039;MON PEEPS!!! ;P ;) ~@~@~@~@~@~ PASSION ~@~@~@~@~@~ 2018-02-06 02:26:41
Always fabulous and prompt in replies!2018-02-05 13:24:07
Nothing!2018-02-05 13:24:07
Thank you for the quick change and offering the great suggestion :)2018-02-04 10:05:20
Wow!!! That was Quick!!!!2018-02-03 13:36:33
Thank you for the quick reply even on non-urgent matters. 2018-02-02 13:22:25
thank you :)2018-02-02 11:08:49
i have nothing to say on that question.Everything is good to me.Digiworlds is great 2018-02-02 08:31:25
Kind, informative and easy to work with. 2018-01-30 15:11:02
The winning lottery numbers? Maybe? :)2018-01-30 15:11:02
You resolved the issue best than I had expected. :))2018-01-27 08:34:32
Just stay exactly like you are.2018-01-27 00:04:49
Incredibly fast response and solution for my silly error! Thank you Terry!2018-01-27 00:04:48
brilliant thanks2018-01-25 19:57:48
absolutely fantastic2018-01-25 13:08:14
Fantastic2018-01-24 13:11:34
I found the response time was 2nd to none.Noxluna addressed my questions head on with no beatin around the bush sort of thing.I know some on line Companies that could take lessons from Noxlunas&#039; customer service :)2018-01-23 17:25:11
well as far as customer service goes? You couldn&#039;t top that.2018-01-23 17:25:11
I was really amazed at how quickly this was taken care of. Then again, I always get excellent service. Thank you.2018-01-22 22:06:54
I got very honest answers on all my Questions. Good support :)2018-01-22 06:57:04
thank you for the great info appreciated it came in handy2018-01-20 04:58:50
Thank you for considering the suggestion to the website billing / avatar area.2018-01-19 12:30:50
Quick as always, thank you guys!2018-01-18 18:04:03
i have been in many worlds over the past 15 years but Digiworldz is wonderful and i hope to stay a long time2018-01-18 15:57:01
i see nothing so far that can make it beter 2018-01-18 15:57:01
I enjoy working with Terry Ford. He is one of the reasons I stay in Digi.2018-01-16 21:29:01
brilliant2018-01-16 14:15:08
I think you are doing a great JOb2018-01-16 14:12:57
Support was very fast Thankyou2018-01-16 14:12:56
Support was very fast Thankyou2018-01-16 14:12:56
very good support2018-01-16 09:34:23
thank you Terry for getting right on this as busy as you are thx once again ur the best2018-01-15 12:37:06
Thank you for your quick answers as always.2018-01-14 15:59:34
I asked for help and didn&#039;t need to wait long at al for a response , the communication was good and I&#039;m happy the little yellow triangles have gone away and that my buildings and animals have returned ..i am presuming it had to do with the singularity viewer as on firestorm i did not see the yellow things...i will reinstall singularity and hope i never see them again....Thankyou :)2018-01-13 14:17:26
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