DigiWorldz Support Feedback

Beginning on September 4th, 2015 we began collecting feedback comments after a user's support ticket was closed.
We ask the user what we can do to make their experience in DigiWorldz better.
Not every user leaves comments, but here are the comments we've collected since then....


<----- Back to DigiWorldz
Comments LeftDate
I DONT THINK IT CAN BE IMPROVED WAS EASY TO SIGN UP AND JOIN2020-01-21 14:35:21
AMAZING FAST SERVICE. NO SOONER SAID AND PAID THE LAND WAS READY. MUST HAVE BEEN PERFECT TIMING :)2020-01-20 18:06:29
There is no way this can be made better . Top marks from a satisfied customer 2020-01-20 18:06:29
was very helpful2020-01-20 06:50:42
so far so good2020-01-20 06:50:42
exactly as I needed.2020-01-16 10:23:31
This was a complicated deployment of a custom region package. Terry was always quick and courteous. 2020-01-15 08:35:52
Was very prompt in getting back to me. 2020-01-11 13:22:42
I can&#039;t say enough good things about Terry and the customer service I receive at Digi The best ever! 2020-01-09 22:19:29
Faultless :D2020-01-09 01:25:30
Excellent! the best support and service anywhere2020-01-08 20:14:01
excellent2020-01-08 20:14:01
my experience with the support group has been wonderful2020-01-08 10:45:07
Gran servicio, Rapidez y eficiencia. Felicitaciones.2020-01-06 11:57:46
FAST2020-01-06 10:27:36
Excellent as usual2020-01-05 21:13:33
As usual Terry gives impeccable service and i wouldn&#039;t be in any other open sim world. Long live Digi!2020-01-05 15:55:28
Quickly and efficiently. Let me know how my voucher was applied and how much credit I had2020-01-03 21:14:32
Just keep being Digi. You rockm2020-01-03 21:14:32
You always impress me with your amazing service. This was done so quickly and with so little fuss. Thank you Thank you! Noxluna Nightfire is ALWAYS so pleasant and helpful. 2019-12-30 15:47:05
Just keep up the amazing service!2019-12-30 15:47:05
Excellent as always!2019-12-29 03:02:59
Always a pleasure. 2019-12-28 15:40:09
Thank you Butch! 2019-12-28 15:40:08
excellent2019-12-28 15:24:31
tried 500K, things loaded too slowly - went back to 1400K, the problems seem to have disappeared Joe2019-12-28 10:13:27
Wow. Help within hours ON CHRISTMAS! I wasn&#039;t expecting a response for at least a day, and there wasn&#039;t any back and forth -- which tells me Terry reviewed the information available, rather than asking questions. Thank you, Terry!2019-12-25 22:37:43
Top rating. Awesome.2019-12-25 22:37:43
Noxluna handled my request perfectly. It would have been handled much quicker had I been more alert on my end :) 2019-12-22 22:31:11
Cheesecake?2019-12-22 22:31:11
Fast response, as always. THANKS Terry2019-12-20 19:19:54
Keep doing what ya doing. :)2019-12-17 14:47:57
You Rock!2019-12-17 14:47:56
always is very helpful and a pleasure to do business with2019-12-17 08:25:44
all is good2019-12-17 08:25:44
I know a lot of requests come from a lot of different directions. Terry always has time to respond quickly to tickets I file, making me believe I have personalized support! As always, the response was quick, the issue was rapidly solved, and more features can be used on the grid due to Terry&#039;s efforts!2019-12-13 21:06:35
Again, I don&#039;t think its possible to improve upon the support I&#039;ve experienced with Digi. 5 stars to the entire team!2019-12-13 21:06:35
You are the best. I really appreciate it! It&#039;s always a gamble when one sends stuff to people for modeling. so this is really great news for Krisy and for Do! 2019-12-08 13:46:45
Terry was very helpful and i am very happy thank you for your support .. 2019-12-06 00:34:45
Always great2019-12-05 20:17:42
Don&#039;t change a thing, it&#039;s great2019-12-05 20:17:42
As always, professional and quick response. Very much appreciated!2019-12-03 11:05:06
For the future. continue to keep ironing out the glitches we have had since the upgrade. Your suggestions have been helpful and informative, however I will be glad when we figure out this last problem that I am reporting on and how to fix what has gone awry. I really want to see this working well !! Thank you again, for all you do --- I know there are many things to take care of.2019-12-03 11:05:06
Lightning fast!2019-12-01 16:47:44
As always great service lightning fast2019-12-01 16:46:44
Your the best I have a new friend connected to my region. Thanks2019-11-29 20:08:03
The response to my issue was very fast. Suggestions were good, and the rezzing issues resolved (not sure if it was from this interaction or general grid maintenance).2019-11-28 10:06:28
Keep responding as Terry has!2019-11-28 10:06:28
Very prompt and helpful.2019-11-23 11:56:08
He answered very soon to my ticket. He solved efficiently my problem.2019-11-19 19:54:08
Everything is ok. No suggestion for now.2019-11-19 19:54:08
Amazing support as always, Thank you very much.2019-11-19 04:26:30
Keep doing what you are doing is all we can ask...It works!2019-11-19 04:26:30
Thanks Terry !2019-11-18 14:40:27
My support request was handled in less than 15 minutes - nice to know someone is always home at DW2019-11-17 06:40:25
Thanks TR. It&#039;s great to have a good support network on hand.2019-11-15 18:17:20
Prompt and efficient, thank you2019-11-15 17:53:09
Wonderful response time! Also, Terry Ford was ever so kind and helpful :) hugsz 2019-11-14 16:24:14
ditto Tr Lifter was also ever so kind and helpful with a wonderful response time! :) hugsz2019-11-14 16:24:14
all went smoothly - wouldn&#039;t change a thing ! thank you Digi staff !! :)) hugsz2019-11-14 16:24:14
the ticket was handled very well and very professional and prompt thank you again to the support team2019-11-12 11:18:29
Lightening fast response. Many thanks!2019-11-12 00:55:15
think he handled very quickly... was impressed... and he very polite2019-11-11 16:00:12
just keep up the good work.... :)2019-11-11 16:00:12
Terry has helped me in the past many times. Terry has always been prompt, professional and has always solved all issues in an informative way that not only solves the issue but educates you at the same time.2019-11-09 17:53:40
Digiworldz has always been a top notch virtual world. My experience here has been great. I need to leave for personal reasons and I imagine I will return sometime in the future and I am sure Digi will be just as great. At this time virtual worlds need to be at the bottom of my priority ladder. Thank you Digi Staff, for everything.2019-11-09 17:53:40
was able to deal with the issue myself in the end. thank you :)2019-11-09 07:29:12
As always, with professionalism and due diligence until the task was complete.2019-11-08 11:13:18
As before, it is hard to make perfection better.2019-11-08 11:13:18
very quick to answer, and a very complete answer2019-11-07 08:29:09
the change was made very smoothly2019-11-07 08:29:09
All works fine2019-11-07 03:00:01
fast and fixed problem I noticed a few things missing or scripts stoped so I took them in region seems to run smoother2019-11-07 02:59:58
I appreciate all you do to fix this/these problems. It seem like a new problems ever few days.2019-11-06 21:19:03
Very useful advice for the future and helpful as always. Thank you.2019-11-04 20:04:48
Fast and above and beyond:)2019-11-03 18:57:01
prompt response 2019-11-01 10:26:42
with much thanks &amp; appreciation for the proffesionnal help &amp; caring for all digi&#039;s, much respect &amp; gratefulness to owner of digi2019-11-01 08:55:47
I can not say enough good things about Terry.2019-10-29 11:51:05
You can&#039;t improve perfection.2019-10-29 11:51:05
Terry is always the best whet it comes to any issues,it is a pleasure to deal with him2019-10-27 15:30:05
your doing just fine2019-10-27 15:30:05
thx terry,it means a lot, really ALOT y respons, thanku2019-10-27 12:04:59
efficient and fast as always. thank you2019-10-23 05:28:21
Not only did he answer my question, he gave specifics on what might help fix a script that had failed, not something I expected!2019-10-22 10:38:57
I don&#039;t know how you can improve on speedy and thoughtful replies.2019-10-22 10:38:57
Great Service as always! Great job noxie and all!2019-10-22 02:11:45
As always Terry has shown his professionalism not to mention his talent at taking care of business that matters to his customer base.2019-10-20 00:29:33
I am not sure that is possible to make something that has a high degree of perfection any better ;)2019-10-20 00:29:33
Thank You, Awesome :)2019-10-19 21:26:40
prompt and clear responses as all ways :)2019-10-19 15:39:42
Excellent service as always Thank you 2019-10-19 15:15:12
Excellent!2019-10-19 09:48:20
Terry Ford is the best. 2019-10-18 10:00:01
Excellent customer service, quick responsese2019-10-17 18:40:58
You can&#039;t improve on perfection 2019-10-17 18:40:58
I was happy with the fast respond time.2019-10-17 18:40:57
Thank you for the fast and accurate response to my tickets. It&#039;s always appreciated.2019-10-17 10:43:54
Thank you Nox excellent support as always.2019-10-17 09:52:08
Terry was great and very patient with me. Thanks loads!!2019-10-16 19:47:50
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