DigiWorldz Support Feedback

Beginning on September 4th, 2015 we began collecting feedback comments after a user's support ticket was closed.
We ask the user what we can do to make their experience in DigiWorldz better.
Not every user leaves comments, but here are the comments we've collected since then....


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Comments LeftDate
Stellar support as always2016-06-08 15:41:01
Hoping to see more support documentation (regarding features, services, etc) as things progress.2016-06-08 15:41:01
Fantastic, as usual2016-06-06 16:46:42
Keep doing what you&#039;re doing, it&#039;s a fantastic grid!2016-06-06 16:46:42
I received a response on my ticket within 24 hrs, and a follow-up response noting the conclusion the same day. I have always had very good service from Terry and every staff member I&#039;ve had interaction with.2016-06-02 16:18:39
Contacted me quickly and let me know I need not worry. 2016-06-02 15:14:31
I&#039;d suggest changing the wording of invoices to not included the word &quot;reminder&quot; unless a payment is truly late.2016-06-02 15:14:31
Terry and TR always respond or have things ready in a timely manner. I am always happy with the quality of work!2016-06-01 09:13:40
Thanks TR all good!!!2016-05-24 17:14:27
Terry, If there is more for me to do, please let me know.2016-05-21 20:58:18
With expediency thanks2016-05-21 10:17:58
It was very well. Terry&#039;s instructions fixed my issues. 2016-05-19 20:50:33
Very well. 2016-05-19 20:50:33
I don&#039;t know at this time. 2016-05-19 20:50:33
Was very pleased to get it resolved than you terry hugs to you 2016-05-18 12:33:40
very polite and very good help and hugges to you as well2016-05-18 12:33:40
Very well, thank you2016-05-16 22:43:42
Very Courteous and professional and was handled in a timely matter.2016-05-14 15:27:44
Always very helpful, courteous and professional.2016-05-14 15:27:44
Very good thank you2016-05-14 00:18:47
Ty Terry, yes it did finally restart on its own :) BTW thanks for getting us thru the DDoS attack Kind Regards Art2016-05-09 19:33:56
Terry took care of this immediately.. Thank you so much!2016-05-09 10:47:16
I loved digiworldz, and still have my avi..i just couldn&#039;t keep my land at the moment.. Keep up the great work!2016-05-09 10:47:16
Excellent customer service fast answer much better than SL2016-05-07 08:19:14
You always do an awesome job. Thanks so much!2016-05-06 22:39:22
He was right ontop of it, and fixed my problem and a couple of others as well, so I rate the experience a total 10!2016-05-05 07:03:05
Just keep listening, be there for us, and we&#039;ll make Digiworldz the top VW on the web!2016-05-05 07:03:05
Awesome as always.2016-05-04 16:49:15
nothing needed fixing. ;)2016-05-04 16:49:15
Very satisfactory. Thank you2016-05-03 18:12:07
Thanks Terry2016-05-03 15:14:02
Very well and very promptly2016-05-03 04:25:38
Very quickly, I can always rely on Terry to promptly handle my inquiry.2016-05-01 03:29:25
None2016-05-01 03:29:25
It was all fine2016-04-30 19:13:42
Fast support:)2016-04-28 16:41:22
Very promptly2016-04-26 17:17:52
Don&#039;t send out automatic invoices,. let people go to them themselves, I accidently clicked it, then it kept sending out invoices.2016-04-26 17:17:52
In the years I have known Terry he has always been just the best ! Thanks Butch!!2016-04-23 18:27:55
What can I say about Tommy? He is fun and sexy and clever :-) And my Alt Ima Linden would be proud to have his baby.2016-04-23 18:27:55
I have never had a Cartier Diamond Tennis Bracelet. I think a Cartier Diamond Bracelet is a much better incentive than free land to induce me to live in any virtual or real world. Also I have never been to Hawaii. 2016-04-23 18:27:55
Very happy with the fast response. Thank you 2016-04-21 08:13:34
Terry, as always, was fast and efficient in resolving my missing items problem.2016-04-18 07:50:51
No need to change a thing! :-)2016-04-18 07:50:51
Terry took care of the situation immediately, and cleared up the problem.2016-04-17 16:22:13
keep up the great work2016-04-17 16:22:13
Fast and efficient. Good job!2016-04-14 09:05:03
Thanks, Terry. Very timely service.2016-04-12 11:13:21
Very fast, clear written response. Good job.2016-04-08 09:49:32
Send me a pizza?2016-04-08 09:49:32
Awsome, could not have gone any faster, or he would have traffled light speed :D2016-04-07 16:37:33
Fast and friendly. Was absolutly Awsome!2016-04-07 16:26:15
Stay like you are. Its simple the best2016-04-07 16:26:15
Our issue was solved quickly and professionally by TR. As always he went above and beyond the call of duty. Glad we are a part of the DigiWorldz Community! Potlatch Foggarty gary@sos-streams.net2016-04-07 11:09:39
quick responses as always 2016-04-01 08:57:02
quick responses as always 2016-04-01 08:57:02
You guys are the best! QUICK&gt; EFFICIENT and cute! Seriously, impeccable service.2016-03-30 15:12:50
Just keep doing what you are doing, maybe make a spot on the new Dashboard to see not only the number of messages you have but what they say. Unless I have just not found that part yet. I am old you know!2016-03-30 11:27:51
I am so very happy about the way Terry and all of the DigiWorldz staff have treated me from day 1. From dealing with issues or simply answering questions that I really should have known. They never give me a reason to NOT be on this grid. Unlike so many other grids I have been on where the customer service is met with rudeness and it feels like they are looking down their noses at the customer. DigiWorldz is hands down the most professionally run grid I have ever been on. Thank You!2016-03-30 11:27:50
Quick to respond info is what I needed.2016-01-02 20:28:44
TR has always done an outstanding job in support of the residents on the DigiWorldz grid , which has made DigiWorldz THE best grid in the metaverse. Keep up the great work!2016-01-02 17:39:41
Just keep doing the great job that you&#039;ve been doing all along since the grid started. No need for improvement.2016-01-02 17:39:41
Wonderful, no problems at all.2016-01-01 05:10:26
Perfect ether way, no complaints.2016-01-01 05:10:26
he handled the request very well and very fast.2016-01-01 05:06:55
Terry resized my sim before i could even say hi :)2016-01-01 05:06:55
Fast and precise2015-12-27 22:31:53
Keep these rates and effectiveness2015-12-27 22:31:53
Very clear and very helping 2015-12-21 23:59:11
Keep it as good aand as fast s it is now2015-12-21 23:59:11
I was going to meet Terry in world to debug the problem, but after the grid was shut down for upgrades, the problem went away. I will assume the fix is good for now.2015-12-10 05:13:42
With the same way of support2015-12-07 16:39:06
Very well2015-12-07 16:39:05
The situation was handled promptly with expertise. I am very pleased. Thanks Terry. Happy Camper Brazin Glow2015-12-07 12:32:42
Glasses, Glasses. Smiles (*_*)2015-12-07 12:32:42
Response was quick and completely resolved the problem in most efficient way.2015-12-06 19:24:40
The avatar creation process doesn&#039;t seem to work consistently. Perhaps more &quot;if-else&quot; error messages would help. Also I&#039;d recommend a link to click on the &quot;results&quot; page where users could request another email if the promised email does not arrive.2015-12-06 19:24:40
kinda well ;p2015-12-03 06:58:16
more Christmas Cards!2015-12-03 06:58:16
very fast and helpful. Thank you!2015-12-01 21:01:59
As always, my request was handled quickly and professionally. 2015-11-29 03:46:24
Awesome as always.2015-11-28 18:57:11
Awesome as always too!2015-11-28 18:57:11
Just continue giving the same awesome support.2015-11-28 18:57:11
helped very fast and friendly - perfect support !2015-11-27 22:18:52
more than 10 ? :)))) - keep it like this and we are happy ... 2015-11-27 22:18:52
As always prompt and get the answers needed THANKS!2015-11-27 20:15:14
Thank you Terry :)2015-11-27 19:32:22
scale needs to go up to 11!!2015-11-27 18:13:07
send me a Christmas card?2015-11-27 18:13:07
I was very happy with the response. 2015-11-25 19:33:23
Would have given higher mark for the help &amp; support from TR Lifter, very impressed with all help recieved2015-11-25 19:33:23
Keep doing as you are now, cant be faulted2015-11-25 19:33:23
Response was prompt, and Terry offered to fix my registration problem. I sent him details, but about the time I did that my registration came through, so I closed the ticket.2015-11-22 04:09:14
I have no problem with the support. It was fine. I would recommend that that the registration form be improved by making it display a success message of some type after the avatar registration is complete. A second avatar I attempted to register apparently never went through. I think the registration form could be better.2015-11-22 04:09:14
He was vert professional and He let me know what I did wrong .So that i understood what i needed to doin the futrue so that hopefully i dont make the sae mistake again. Terry was very helpful and i am glad. 2015-11-19 15:49:46
This grid continues to earn my loyalty.2015-11-16 01:12:55
Nothing, fantastic!2015-11-16 01:12:55
Thank you, as always, for your amazing service. 2015-11-16 00:15:43
Great service!2015-11-15 22:14:08
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