DigiWorldz Support Feedback

Beginning on September 4th, 2015 we began collecting feedback comments after a user's support ticket was closed.
We ask the user what we can do to make their experience in DigiWorldz better.
Not every user leaves comments, but here are the comments we've collected since then....


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Comments LeftDate
Thanks for all of your support...2016-10-03 15:03:37
Thanks Terry - This issue was incredibly frustrating and your help has been greatly appreciated!2016-10-02 08:19:11
Thanks Terry appreciate this very much.2016-09-26 20:23:03
Very Very Impressed very fast in responding to my request handled with the upmost professionalism (that&#039;s what makes Digiworldz a stand out world :) )2016-09-26 09:02:47
ALL&#039;s GOOD &lt;flashes thumb&#039;s up sign!&gt; Thanks for your help and for providing a great Grid - as in DWz.2016-09-21 13:21:20
Perfect2016-09-18 00:08:29
Thanks for your very welcome and patient help yesterday. As you have seen, you have helped me successfully, and I am now an established resident, and with a home, too. Again, thank you so much. 2016-09-17 13:37:57
I can&#039;t think of a single thing you could have done better. Your invaluable help was immediate, patient, and very knowledgeable. Thank you for this wonderful experience. 2016-09-17 13:37:57
Perfect2016-09-14 09:01:54
I had a problem with the third party data centre server and Digi took care of it fast, very fast, specially considering they had to deal with third party, it was also good to know they found out exactly what the problem was and was not within Digi, many thanks, really fast, way to go, all up and running smooth as usual2016-09-13 12:25:19
Please keep up these rates of attention and speed and I will want to keep on with you guys for ever and ever2016-09-13 12:25:19
Thanks Terry, appreciate your help.2016-09-12 21:30:12
great response time thank you2016-09-12 08:49:43
Very well. I am still a satisfied customer here at digiworldz. 2016-09-10 17:48:22
we need more things that show what is possible and happen at digiwoldz. The event board is a good start. We must be more active in social media. Maybe we could motorize it and give classes for other shop owner and sim owner how to handle social media.2016-09-10 17:48:22
He did awesome!!! 2016-09-10 13:05:29
I dont know. Seemed pretty fantastic as it was.2016-09-10 13:05:29
Perfect!2016-09-09 12:17:14
Perfect!2016-09-09 12:16:49
Quick response everytime, outstanding support!2016-09-08 23:47:34
contacted me directly and resolved the issue.2016-09-06 22:32:43
perhaps we could have mana from heaven?2016-09-06 22:32:43
Only the best in support!2016-09-03 20:47:00
Thanks Terry for your prompt attention to this... I hope its all fixed now. :)))2016-09-02 15:06:05
Keep this speed and efficiency and long life to Digi2016-09-01 18:37:38
Fast and efficient, as always, way to go Digi2016-09-01 18:37:37
Amazing as always!2016-08-27 09:50:34
I requested many things, regarding the new Digi Pro Server, including specific tunings to some regions, once the server was available it was all setup really fast and working properly - These guys know what they are doing and once again we can trust on the future of our builds and communities - Long Life to Digiworldz2016-08-26 12:52:30
Keeping this great speed and attention to details and special requests, I feel Im really being taken care by Digiworldz2016-08-26 12:52:30
Digiworldz really knows how to believe in big projects and arrange all necessary measures to make sure they thrive, also the speed of customer service is the best I have seen so far, and I experienced quite a few grids, nothing compares to this one, many many thanks - Love is paid with love and loyalty2016-08-23 11:07:21
Keep these rates and attitude and the infinity is the only limit2016-08-23 11:07:21
As always, the assistance was timely and detailed information was provided.2016-08-22 08:38:50
Keep doin&#039; what you&#039;re doin&#039;!!2016-08-22 08:38:50
As always, response was extremely fast and professional. 2016-08-19 13:56:02
2016-08-18 11:39:25
Just keep this support rates and you will see how serious growing residents will join our great community2016-08-18 11:39:25
Terry was extremely helpful and knowledgeable, and polite! He was very kind and talked to me like I was a person and not a faceless client. I thought his service was top notch. 2016-08-17 17:56:22
Digiworldz didn&#039;t do anything to upset me. I just ran into something RL I thought was taken care of. It&#039;s distressing, but I&#039;m thankful Digiworldz support was there to help me out. 2016-08-17 17:56:22
Thank you for the swift resolution of my ticket, Terry! I&#039;ve canceled the recurring PayPal subscription. 2016-08-17 11:29:33
No improvement is necessary. Wonderful customer service!2016-08-17 11:29:33
Very good, Thanks Terry2016-08-15 20:52:43
Quick response, verified the email addresses to be certain I was me (very important to me), and aided with reset immediately.2016-08-15 12:38:00
he followed up with an appropriate question and suggested a fix quickly.2016-08-12 18:03:11
he sent me a temp password and i was able to get in immediately.2016-08-12 18:03:11
it seems to me the best was done..... is there anything above 100%?? lol2016-08-12 18:03:11
Terry always does a fabulous job. Thank you Terry!2016-08-12 12:44:32
Nothing, keep up the fabulous work! I&#039;m staying with Digiworldz2016-08-12 12:44:32
As always Terry handled this ticket with total professionalism . The support in DigiWorldz is the best in all of Opensim. Thank you Terry :)2016-08-10 19:13:59
very fast response, excellent info 2 solve problem happy ^_^ ty2016-08-09 21:10:31
Keep up the excellent work you are doing2016-08-09 11:09:48
I am really happy with how prompt Terry has responded! Especially considering how early in the day I submitted the ticket.2016-08-08 13:07:56
Fast, objective and complete2016-08-08 12:09:11
Keep this rates and formats in the future2016-08-08 12:09:11
Contact and resolution came very quickly! Thank you so very much for your support of creators&#039; rights!2016-08-05 23:27:42
I have no complaints about how things were handled; no suggestions needed.2016-08-05 23:27:42
I was given a Very detailed explanation concerning my support request, and it was greatly appreciated!~2016-08-02 14:32:26
Keep doin&#039; what you are doin&#039;!2016-08-02 14:32:26
quick and he got the job done 2016-08-01 15:29:27
keep up the good work and change nothing2016-08-01 15:29:27
And Terry Ford managed the request ,after it arrived, very well ,10 from 10 points!2016-07-25 10:17:02
The request was handled fine.2016-07-24 14:26:49
Thanks Terry2016-07-20 18:27:22
It was an easy fix, I assume. It was handled promptly and allowed me to enter and experience DigiWorldz.2016-07-20 10:50:14
TR satisfactorily handled the situation.2016-07-20 10:50:14
I can&#039;t say enough about how helpful and understanding Terry has been in getting my server set up. Having no previous knowledge of how it functions has been no barrier thanks to his patience and helpfulness.2016-07-18 19:42:11
TR has been an invaluable source of info to many questions in-world that helped me decide to go forth and go pro!2016-07-18 19:42:11
TR has been incredibly helpful both here and inworld today helping me sort out the details of a private server. Thank you!2016-07-14 17:03:12
The way Terry handled this ticket ... was so far beyond my expectations ... just very professionally done. Thanks ever so much Terry. I for one will always be the HAPPY CAMPER. I have been amazed at the support that I have received from all the staff members here in Digiworldz. Much love to you all. Smiles Thanks again Brazin Glow2016-07-14 12:43:22
Just keep being as your are and doing what you are doing ... everyone will find not a better place to be in a 3D Virtual world. ...smiles2016-07-14 12:43:22
As always, right on top of things!2016-07-12 15:51:33
Always a pleasure to deal with!2016-07-12 15:51:33
Make things not break? I know... only in a perfect world but, one can hope right?2016-07-12 15:51:33
Terry did a super job , staying the course until the problem was solved. His response to my request for support was immediate and he literally stayed on it all day until he came up with a solution. I couldn&#039;t ask for better support. Thank you Terry !2016-07-11 22:10:50
Excellent response.2016-07-11 18:38:27
Terry is one of the best people I know in any virtual world and certainly the best at customer service and maintenance of any grid I&#039;ve ever been on. He and TR Lifter give Digiworldz the solid foundation it needs to be the best grid in the traverse.2016-07-09 03:06:28
Just keep up the great work. No improvement needed.2016-07-09 03:06:28
Awesome as always thanks for fixing my issue.2016-07-07 16:57:42
Wow That&#039;s what I call service,, I barely sent the ticket and BAM I have land2016-07-07 15:07:13
Damn if I know :)2016-07-07 15:07:13
fast &amp; simple , thanks bro2016-07-07 10:35:08
simple continue grown our Digiworldz :)2016-07-07 10:35:08
Fast and effective2016-07-03 17:32:44
Keep up with this rate2016-07-03 17:32:44
Thanks Terry2016-07-03 16:30:27
Terry was fast, efficient and not condescending 2016-07-03 12:18:27
I do not know the future is not here yet 2016-07-03 12:18:27
Fast and effective2016-07-01 14:22:37
Keep it like now2016-07-01 14:22:37
Really nice, thank you.2016-06-28 01:00:02
Always great support2016-06-25 01:04:52
Terry been very patient with me and helped me thru this and I am glad Terry is here to help me.2016-06-23 14:28:43
All good Terry. I honestly have no intention of leaving Digi love it there :)2016-06-18 20:34:54
reassure me :)2016-06-18 20:34:54
best ever as always ty!2016-06-17 20:39:49
good job Terry thankyou2016-06-17 20:25:38
Made sure to understand the request. Completed request very quickly.2016-06-17 09:21:00
Terry saved me from myself! This is why I am on Digiworldz!2016-06-14 03:55:05
How realistic would it be to (someday) have automatic backups/OARs/IARs/Restores (and choose which one) available via the web interface? That would be cool, but its no replacement for the excellent service I get now!2016-06-14 03:55:05
Terry addressed the issue immediately and was extremely courteous. Thanks so much.2016-06-13 17:25:53
He got back with TR as quickly as I think possible to let him know what I needed to do and TR, responded back to me so I knew what was going on..2016-06-11 08:17:17
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