DigiWorldz Support Feedback

Beginning on September 4th, 2015 we began collecting feedback comments after a user's support ticket was closed.
We ask the user what we can do to make their experience in DigiWorldz better.
Not every user leaves comments, but here are the comments we've collected since then....


<----- Back to DigiWorldz
Comments LeftDate
Concise, professional, informative and to the point, on what I needed to know. Also polite and overall very pleasant. I&#039;m VERY satisfied.2018-08-05 19:32:55
can&#039;t think of anything.2018-08-05 19:32:55
Fast response and fix. Thanks!2018-08-05 11:06:45
This customer service agent really helped me through it all.2018-08-05 10:15:26
thanks for the quick help for this misunderstanding on my part. I appreciate you all so much!2018-08-04 21:28:59
I&#039;m so shocked at the speed of how Support handles our tickets. We didn&#039;t get that in IW... I&#039;m loving Digi...2018-08-04 17:26:47
Noxluna did what she could.I think the problem stems from FS and not digiworldz.2018-08-03 23:35:28
idk, it&#039;s already great. keep up the good work.2018-08-03 03:50:25
the issue was resolved within an hour. well done. perfect!2018-08-03 03:50:24
terry sorted all the problems out fast and was grateful for him doing this cant fault terry on anything thank you 2018-08-02 12:34:44
Terry resolved my issue quickly ty2018-08-02 11:07:42
Worked straight away, thanks2018-08-02 08:22:55
Thank you, learning something new everyday! :D2018-08-01 14:08:01
Hello, I would like to say that coming to Digi was one of the best moves I have made. Its tough for I don&#039;t have some of the creators I am use to buying my items and getting things to build with. But I have never ever seen someone try to take care of things like Terry has for me. He went way out of his way to make sure things was all well. And never stop till all the things as just right. I would and have told all I know about Digi.. Thank you very much! Friendly welcome to Digi like no other grid I have been on. 2018-08-01 14:05:16
Please to get more things for building with like , Sculpts, Maps and what ever one can build with. 2018-08-01 14:05:16
Wednesday August 1 2018, 7:50 AM (GMT-8) Hi TR Lifter As a sim owner in Second Life for 11 years, I know VERY well what &quot;support&quot; is NOT. As a possible sim owner in Digiworldz I am learning WHAT &quot;support&quot; SHOULD be. Thank you!2018-08-01 10:04:01
Possibly, on a link on your home page, offer sim templates? I know you mentioned they were &#039;available&#039; but would be better, I think , for YOU and a potential member/buyer if they could SEE, up front, what their sim could look like?2018-08-01 10:04:01
Fast, understood the issue, got it right the first time, and followed up How could it be better? Shock2018-07-31 23:12:03
Can&#039;t think of a thing. Send cake?2018-07-31 23:12:03
This is what gives Digi the edge the residents count 2018-07-31 22:25:58
Very courteous and prompt.2018-07-31 20:11:28
Friendly, immediately helpful and fully responsive. Didn&#039;t make me feel silly, even though I was. 2018-07-31 09:13:30
It was good to have a &#039;face&#039; to talk to in Digi rather than it just be anonymous. Can&#039;t really make any other suggestions - all good.2018-07-31 09:13:30
Very fast, efficient. Pleased with the results!2018-07-30 23:38:47
After many attempts to log in and not be able to get past the password, I submitted the ticket and went to bed. In the morning, it was fixed.Now, looking around and thinking about building my home. I am a refugee from the InWorldz garbage. I was dropped into a shopping mall, but somebody found me and directed me to the wellcome center2018-07-30 22:31:49
My support request was addressed quickly and professionally and carried out promptly as well. Totally pleased! 2018-07-29 20:06:03
Nothing I can think of to improve upon.2018-07-29 20:06:03
Fast service... thank you 2018-07-29 14:15:34
perfect2018-07-28 23:29:16
Taken care of very quickly. Thank you!2018-07-28 03:11:49
Great job tysm once again support and service second to none 2018-07-27 18:08:18
++good2018-07-27 16:06:38
keep up the good work2018-07-27 16:06:38
Support was quick and well explained. I could fix me being &quot;orange cloud&quot;!2018-07-27 09:25:24
10!2018-07-27 09:22:56
Amazingly fast! Awesome!2018-07-26 22:33:32
Got me sorted out with my issue and didn&#039;t laugh at me (audibly).2018-07-26 19:31:36
My order for starter land was processed very quickly and I was a up and running inworld a couple of hours later. Communication was prompt and effective. Highly recommended!2018-07-26 03:12:44
very well thank you 2018-07-24 12:09:58
Very please with everything good to be here!2018-07-23 07:41:02
with great patience2018-07-22 15:08:08
very efficient2018-07-20 20:02:53
keep up the good work2018-07-20 20:02:53
he&#039;s great...2018-07-18 21:18:29
Terry resolved my issue in double quick time thank you2018-07-18 09:43:44
Prompt replies and tried to resolve the issue efficiently and in a timely fashion2018-07-17 22:30:54
Prompt replies and tried to resolve the issue efficiently and in a timely fashion2018-07-17 22:30:54
No way that I can see for now2018-07-17 22:30:54
The matter was handled promptly and professionally. This is greatly appreciated. Thank you 2018-07-11 13:42:29
Fast and efficient ty:)2018-07-11 13:15:13
Terry was super fast and responsive. He is great!2018-07-10 21:35:06
So sorry this took so long for me to respond back to you . . . my bad :/ Excellent service as usual ;) TYSVM TR ;)2018-07-10 17:39:14
Nothing could be made any better ;)2018-07-10 17:39:14
Terry handled my query quickly thank you so much2018-07-09 15:24:24
Thank you for getting this land set up so quickly. The location is perfect.I really appreciate all of you who work so hard to make DigiWorldz so nice for the rest of us.2018-07-09 07:54:21
You can make a better future by never changing. I love Digi and all the people in it that makes a huge difference to my virtual world. People like TR and Nox are the reason I returned, the reason I do and will always consider Digi my home. Even after being away for serious health reasons for so very long, I was welcomed home when I returned with the same kind of heartfelt warmth that I had missed when I was away, and *that* is what is missing in so many other virtual worlds - the genuine feeling of family. To some, Digi is nothing more than a game, to me and others like me, Digi is so much more.2018-07-08 04:32:17
TR is one of the most patient people I know. He has not only helped me with this recent problem, but with *all* of the problems that I have had, and 99.999% of the time it was my fault. He&#039;s never judgmental of my silly mistakes and always helps me to understand what the problem could be, then when I feel like a complete dummy-head, he always laughs and sends me a smile making me feel better about my mistake. Even if there is no rhyme or reason - like in this case - his calm and helpful demeanor allowed me to find a work-around to the problem by eliminating other various factors.2018-07-08 04:32:16
Positive # because my request was answered quickly.2018-07-06 08:48:05
love that quick reply...ty ty2018-07-04 22:01:57
best ever2018-07-02 19:49:28
awesome.. thanks for the fix.2018-07-02 14:42:22
I&#039;m so happy with the way things turned out. Thank you for your time.2018-07-01 13:57:25
Relieved that I was able to get my namesake account. Thank you for going beyond to help me out. Sincerely, Orb Nim / Orb Emerald2018-06-28 17:53:33
Total time = 19 minutes. TR is the best!!2018-06-28 17:14:48
2018-06-27 10:41:32
102018-06-25 12:05:24
thank you Terry for getting on it so quickly much appreciated you&#039;re still the best2018-06-25 10:18:58
Thank you Terry for helping get this resolved so fast.. You are the best 2018-06-22 09:26:28
Thank you so much :) wonderful2018-06-22 08:41:26
Fast and helpful2018-06-21 16:15:08
Fast and helpful2018-06-21 16:15:08
Keep it as it is, great work2018-06-21 16:15:08
Great Service Request, Thank You2018-06-20 09:54:27
Thank you for the speedy reply! xox2018-06-18 21:56:32
Awesome and respectful service as always! Thanks Terry!2018-06-17 07:13:21
I am completely happy with my DigiWorldz experience! Best place in the Metaverse!2018-06-17 07:13:21
also awesome job move was stress less and ty for keeping the same location as I don&#039;t have to send out new LM this was huge for me 2018-06-16 21:44:53
nothing that I can think of it was done quick and easy 2018-06-16 21:44:53
awesome job well done2018-06-16 21:44:52
Keep her in charge2018-06-14 07:10:33
Luna did amazing. Thanks so much Luna. She needs a raise2018-06-14 07:10:32
I was very pleased with how Terry handled my request, greatly appreciated2018-06-11 02:58:26
SUPER !!!!!!! 2018-06-09 11:47:59
Nox not only completed the region move quickly, she also immediately contacted me in-world with help on restarting the region.2018-06-09 07:21:18
Fast Support :)2018-06-08 23:44:27
Terry took the time to fully explain both the technical and economic factors behind the answer to my pricing question.2018-06-07 22:22:21
Just keep up the good work.2018-06-07 22:22:21
Was good info helped a lot.2018-06-07 16:45:35
good work cleared cache name still didn&#039;t change try again tomorrow2018-06-07 16:45:35
Not sure but I,ll let you know if something comes up and thanks.2018-06-07 16:45:35
Even though this request was low priority, it was quickly resolved. I was given a link to a site I needed for future reference. Perfect as usual.2018-06-01 12:47:02
still playing &#039;What are the differences&#039; I must be blind :)2018-05-31 15:48:30
absolutely fantastic, all in all I am very impressed2018-05-29 23:19:24
I started Second Life in 2006 and have operated a 16 region educational OpenSim so I have some idea of virtual worlds. I am very satisfied with Terry Ford and DigiWorldz. Their service and value for the money cannot be beat.2018-05-29 15:57:20
Fast, accurate and usefull = very efficient, as always, many thanks2018-05-27 10:59:01
Keep it up as now - Fast, accurate and usefull2018-05-27 10:59:01
keep helping me the way you do :)x2018-05-27 08:47:12
very fast answer tks a lot2018-05-26 19:51:49
10!2018-05-26 14:46:49
fast-efficient-professionnal-friendly so ten! :)2018-05-26 12:27:09
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