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| Comments Left | Date |
| Absolutely nothing, you are great | 2019-07-22 16:52:10 |
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| Nothing really . . . I can't think of ONE thing . . . just try not to work too hard . . . I don't want ya'll to overtax yourselves to the point of burn-out! OMG!!! What would I do without Digi Staff if that were to EVER happen??? LOVE LOVE LOVE YOU DIGIWORLDZ STAFF! | 2019-07-22 09:14:19 |
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| Thank You for your kind response . . . I really appreciate it ;) There were two other surveys that I was supposed to respond to within the last week and a half or so and for the life of me, I cannot find them to answer them so I will answer those two here as well ;) The same thing, you all are so great and I appreciate you answering my questions in such a times manner and you are so polite about it and YOU ALL ROCK!!! Digi Staff!!! TYSVM ;) | 2019-07-22 09:14:17 |
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| Nox was the best she went far beyond to help me and i can't thank her enough | 2019-07-20 05:25:26 |
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| nothing could be better she was amazing | 2019-07-20 05:25:26 |
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| Perfect! | 2019-07-19 13:59:24 |
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| Excellent | 2019-07-17 22:22:31 |
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| Brillian5 and swift response. Thanks, Terry | 2019-07-14 12:30:18 |
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| Thanks to Terry for looking into this! It was something not solvable on his end but I was told this immediately so I could take steps on my end instead.
Thanks again! | 2019-07-14 08:50:18 |
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| fantastic | 2019-07-13 18:26:22 |
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| Really great back-and-forth trying to resolve the issue, arrived at a solution quickly. Good to realize support is so fast to respond.
Thanks | 2019-07-12 09:23:30 |
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| Great online and inworld support (which is handy) with well thought out options toward resolution. Great to know Digi is so quick to respond and is always watching the support/ticket board.
Thanks | 2019-07-12 09:23:30 |
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| too many : ) 's ...
| 2019-07-12 02:24:50 |
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| You guys are wonderful; you work so quickly. | 2019-07-11 22:35:59 |
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| Just stay as great as you are! | 2019-07-11 22:35:59 |
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| Terry was very supportive of my issue and he was the one who managed to get me into the world.
Thank you Terry
| 2019-07-10 08:57:03 |
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| As stated in first feedback the service is excellent.
Thank you so much
| 2019-07-10 08:57:02 |
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| As always Terry is awesome! Resolves issues and requests quickly and efficiently. | 2019-07-09 14:13:40 |
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| Great as always :) | 2019-07-06 16:39:35 |
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| He replied and his instructions were easy to follow and I was able to do what I was having problems with so I was very happy. | 2019-07-03 09:20:17 |
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| Answer above if this is the same person as TR if not I am not sure who it is to answer | 2019-07-03 09:20:17 |
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| Is more than perfect.
Thank you so much | 2019-07-02 08:45:58 |
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| Thanks TR !!! | 2019-07-01 20:10:38 |
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| Awesomely well! Thanks Terry:) | 2019-06-30 09:05:11 |
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| So far, it's been nothing short of excellent! | 2019-06-30 09:05:11 |
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| Terry did a great job at placing my OAR's!
Fast and efficient job! | 2019-06-28 16:42:42 |
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| He replied to my inquiry quickly, politely and in detail. I could not have asked for a better interaction. | 2019-06-27 20:43:30 |
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| It was textbook perfect. I honestly cannot think of a way to improve it. | 2019-06-27 20:43:30 |
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| It was a very quick response. | 2019-06-27 16:21:34 |
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| He was very prompt and thorough. | 2019-06-26 09:03:38 |
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| He handled it very well as always. I have never been on a grid so nice and helpful to it's residents. | 2019-06-25 23:15:00 |
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| can't think of anything | 2019-06-25 23:15:00 |
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| Terry and staff are, as always, very helpful and take the time to professionally and quickly resolve issues, tickets and anything I have asked of them with friendly service, One could not ask more from a grid. | 2019-06-25 23:13:23 |
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| DigiWorldz Support Rocks it Again! ALWAYS THE BEST =) TY! | 2019-06-20 23:17:35 |
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| fantastic | 2019-06-19 18:42:14 |
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| Excellent that we are able to have privacy on our regions. Thank you! | 2019-06-18 19:32:02 |
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| Terry Ford as well as the entire Digi support team, was quick to reply and fix the problem which was the type of file I had recieved from a web site not any thing that was wrong with digi or their servers. Terry explained the problem with the raw file i was trying to install and fixed the problem the file i was installing caused. Great job again by the Digi customer support. | 2019-06-18 12:24:39 |
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| I am looking at the time and total duration time to solve this ticket.. 1 hour 26 minutes. Some grids you would have to add 20 more hours or longer just to hear back on a suppot ticket. So just by seeing this i dont think any thing could have been done different to make a better experience in the future. | 2019-06-18 12:24:39 |
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| Simply the best and second to none. DigiWorldz service and support out shines all the rest.
I challenge any other grid to provide service such as DigiWorldz does | 2019-06-17 15:36:55 |
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| TR was fast and efficient when generating my OAR. Thanks so much TR :) | 2019-06-15 22:57:40 |
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| Excellent.. fast and acuurate.. Thank you so much TR :D | 2019-06-14 15:04:19 |
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| As Always Terry is very polite, understanding and completes tickets and requests in record time. Very quickly.
If I find more time to be inworld I will definitely get my first land back! Top notch service!
I feel like Digi staff are my friends! | 2019-06-13 16:39:10 |
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| Terry like the other support services knows their system better then most do. As a result of this they can quickly and accurately take care of problems if the happen. This problem was on of I downloaded a file as an oar and most i have out do not download well from the site i was Dl ing from | 2019-06-13 10:53:16 |
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| Keep it the exact way it is .... its working great why change it right now. | 2019-06-13 10:53:16 |
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| Tr Lifter explainsed in detail about the sized of terrain neeed i had 256 x 256 when in fact i needed 1024 x 1024. All of this is new and I will learn quick with the help of Digiworldz Support and support people such as TR Lifter. Was told if i found any 1024x1024 terrain I did like just redo the ticket over and it will be installed. | 2019-06-12 21:37:57 |
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| All wsa done to try and help in this situation and time was taking to explain why the request could not be done. This is excellent customer suport cause as busy as you are the answer could have been no with no explaination . Leaving me with no way of knowning what to do next. Instead it lead to different places to look and now i know what type of files i am looking for. | 2019-06-12 21:37:57 |
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| Wonderfully, as always. | 2019-06-11 12:38:23 |
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| This issue was handled with great care and attention and support is brilliant as always. | 2019-06-11 05:03:36 |
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| As always. | 2019-06-10 23:28:30 |
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| Terry in my mind did an outstanding job at helping me. | 2019-06-10 19:38:04 |
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| Terry his usual self apporached the isues ( more than one) with his high tech skills It was later in the evening where he was when the issues came up. Terry spent a great deal of his evening working on my servers problem when he could have said it late we will do it in the mornings. | 2019-06-10 01:24:12 |
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| Ok, you asked, and as you know I give my opinion honest and straight forward, But the best thing Digiwordz could do with their customer support is nothing!! The customer support side changes would involve not only technical issues but the personality of the support technicians The support wise we are heading down hill... Lok real fast at what we have now, quick reply, accurate information, and best sloutions to the problem at hand...with a smile to reassure us they have it under control. WHAT is there to change at this point in time !!!! | 2019-06-10 01:24:12 |
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| Always in a proffessional manner that has to be said first. She made us look at a evey obvious point where we did not really look in to solve the problem. She wanted us to check if i was an estate owner, but the problem went beyond that , I had to be made estate owner to get any power on the Estate,, Awesome job in making us think the prolbem out ... it was an unsual problem with a server, Many Thanks Noxluna. | 2019-06-10 01:24:12 |
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| Terry is the best and he is always there for all of us | 2019-06-09 23:16:16 |
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| everyone loves Nox and thats all i can say,she is a gem | 2019-06-09 23:16:16 |
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| everything is as good as it gets,this is home | 2019-06-09 23:16:16 |
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| Thank you Terry & Staff... we appreciate the entirety of support from start to finish =) | 2019-06-09 23:00:21 |
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| The request was handled in a timely manner and the service is always great. Digi is the best grid that i have ever been on. The people are kind and the service is always great. Everyone here is always helpful to each other. Two thumbs up Digi!! | 2019-06-09 22:53:08 |
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| Thank you so much as always excellent support =) | 2019-06-07 21:20:08 |
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| Terry did a great job and so quickly. Terrific job! | 2019-06-07 19:55:28 |
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| Thank you so much TR.. always the best! =) | 2019-06-07 17:34:51 |
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| Thank You | 2019-06-07 08:17:40 |
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| Excellent as always! | 2019-06-04 03:55:20 |
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| Better than the best! THANK YOU! | 2019-05-30 01:02:41 |
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| This was taken care of so efficiently, it was just amazing! Thank you so much for the excellent customer service! | 2019-05-28 08:52:55 |
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| Thanks so much Nox .. always so attentive and thorough =) | 2019-05-25 15:30:24 |
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| Excellent / Fast / The best Support in any Grid! | 2019-05-24 16:43:08 |
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| You all always do such a great job!!! TYSVM!!! Noxie you are ONE IN A MILLION!!! Huggelz ;) | 2019-05-23 07:56:23 |
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| Love you ALL ta pieces ;)
| 2019-05-23 07:56:23 |
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| Thank You for changing the name of my Region and Estate ;)
You all are just GREAT!!! ;) | 2019-05-23 07:53:55 |
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| You all SO ROCK!!! TYSVM ;) | 2019-05-23 07:53:55 |
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| TYSVM for returning my items even when you did not have to!!! | 2019-05-22 21:07:06 |
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| TY you all do a GREAT job . . . please keep it up ;) | 2019-05-22 21:07:06 |
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| I accidently deleted part of my region. I submitted a ticket for a back up of the region used. Terry took care of the problem in a very timely fashion . I have always said out of all the grids I have been a part of Digiworldz customer support is the best as well as the grid in whole. | 2019-05-21 23:47:06 |
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| Keep doing what you are doing.. a great job .. we cant ask for more :) | 2019-05-21 23:47:06 |
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| quick and without delay | 2019-05-21 19:24:32 |
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| Very fast resolution! All fixed up now.
Best regards. | 2019-05-20 20:07:30 |
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| Everything was quick and done perfectly! | 2019-05-20 15:00:35 |
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| You always do an excellent job ;) TYSVM ;) And have a great day!!! ;) | 2019-05-20 04:03:12 |
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| TY Terry for having my land ready for me on Sunday morning ;) I really appreciate this ;) I'm in hopes that I can get this in before my net goes screwy on me once again. We've had a tornado 10 minutes away and I think everything is trying to settle since the net went down for 3 or 4 hours in our area :/ | 2019-05-20 04:03:11 |
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| Always the best! We're thankful for the quick turn around on our ticket. TYVM Orb & Ricky | 2019-05-19 20:43:28 |
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| Perfect considering the time it took for we clients at my end to get things done, and a server glitch in the middle. | 2019-05-19 18:45:31 |
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| All Good. | 2019-05-18 14:09:13 |
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| Very well as always. Great customer service! | 2019-05-18 00:28:26 |
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| Wonderful, as always. | 2019-05-15 19:31:02 |
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| TYSVM for doing this so quickly . . . WHEN not IF, Digi grows to be bigger than SL, I just KNOW that Digiworldz Staff will be rocking all virtual worlds out of their arena's because you will far surpass anything that they can or will EVER accomplish. And you are second to none when it comes to making us Digizens #1 & letting us feel comfortable and right at home. I will say that you will not change even WHEN we grow bigger than SL. Digiworldz is the best!!! | 2019-05-14 20:16:51 |
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| YOU SO ROCK MY WORLD, DIGIWORLDZ STAFF!!! YOU ARE SECOND TO NONE AND *** NO *** YOU CANNOT MAKE MY EXPERIENCE BETTER IN THE FUTURE BECAUSE YOU HAVE NOTHING TO IMPROVE!!! | 2019-05-14 20:16:51 |
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| WOW Mr Ford!!! You work quite efficiently & fast. TYSVM for doing that for me . . . I was quite impressed because it was within seconds that it was changed and I am very happy with that ;) TYSVM once again ;)
Passion | 2019-05-14 20:10:54 |
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| I'm impressed . . . I seriously do not need to answer this question because ya'll always far surpass my expectations so yeah, nothing can make my experience much better ;)
WOW Mr Ford!!! You work quite efficiently & fast. TYSVM for doing that for me . . . I was quite impressed because it was within seconds that it was changed and I am very happy with that ;) TYSVM once again ;)
Passion
| 2019-05-14 20:10:54 |
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| Terry, as always, delivers the best support and assistance! | 2019-05-13 09:42:06 |
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| Flawless | 2019-05-12 11:21:11 |
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| Great support assistance with Terry and fast professional service. | 2019-05-10 00:18:07 |
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| Customer service great as always! | 2019-05-10 00:15:05 |
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| Thank you ~ All is Well ~ | 2019-05-09 12:09:51 |
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| Quickly! Thanks bunches :) | 2019-05-09 11:16:49 |
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| understood the issue prompt response
| 2019-05-07 12:44:47 |
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| Terry Ford seemed efficient, conscientious, and timely. | 2019-05-06 11:40:45 |
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| Thank you so much, super fast as always! | 2019-05-05 23:38:48 |
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| Excellent support as always TYVM :D | 2019-05-04 19:49:27 |
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| Fantastic
Service and support is simply the best | 2019-05-04 17:00:05 |
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