DigiWorldz Support Feedback

Beginning on September 4th, 2015 we began collecting feedback comments after a user's support ticket was closed.
We ask the user what we can do to make their experience in DigiWorldz better.
Not every user leaves comments, but here are the comments we've collected since then....


<----- Back to DigiWorldz
Comments LeftDate
dunno, not much i can do to make Paypal send its notifications2017-07-30 21:15:15
great2017-07-28 00:02:57
Absolutely Tops. It keeps going like this and we will have to add another server. Great job Terry and DigiWorldz2017-07-27 21:07:09
Excellent thanks Terry 2017-07-23 21:59:50
thank you for getting it done so quick 2017-07-22 09:09:43
brilliant service2017-07-21 23:09:56
Absolutely fantastic2017-07-20 14:01:09
TRLifter did very very good 2017-07-17 23:28:23
Terry did very very good2017-07-17 23:28:23
I love what every one did for me it is so much better for me now 2017-07-17 23:28:23
Exceeds expectations, thank you!2017-07-16 17:44:17
was excellent thx2017-07-15 22:44:41
Request was done in a timely fashion2017-07-15 11:18:59
I can think of nothing2017-07-15 11:18:59
I have used several other grids on the distant past but I got hooked on Digi because they get things done, fast and accurate, always trying to achieve any specific special request2017-07-13 05:52:28
Wonderful service, as always - Really fast and special requests taken care, DIgi is my grid2017-07-12 10:58:01
Brilliant service when one considers the amount of work Terry and the team had on their plate today. This is what makes the difference and DigiWorldz certainly a worth while Grid2017-07-11 19:41:56
Fantastic!!!!!!!!!!!!!!!!!!!!2017-07-11 18:14:39
my questions were answered completely and to my satisfaction2017-07-11 12:48:27
continue to do what you do :)2017-07-11 12:48:27
Fantastic! Big thanks to both Terry and Nox2017-07-10 23:26:48
Excellent service and support!!!! 2017-07-10 16:31:59
Simply put the BEST!2017-07-09 21:59:57
thank you for getting to it so quicky2017-07-09 14:52:25
Absolutely Stunning, 7mins 48 secs its amazing2017-07-07 23:08:47
Great Customer service. Thanks for your help Terry.. now I just need to figure out how to change the password now. :-)2017-07-07 21:48:19
It&#039;s all good. 2017-07-07 21:48:19
did real good excellent job as always thx2017-07-06 19:51:17
Prompt as always, many thanks.2017-07-04 21:53:40
Terry as always did an outstanding job. The service was very quick , and as always he went above and beyond to explain how the service would work in reference to my request. DigiWorldz is the best!2017-07-04 09:30:18
No improvement necessary. There is no improvement for perfection :)2017-07-04 09:30:18
Nice and quick, thank you.2017-07-01 22:16:56
to relocate 3 Regions 21 Minutes!!!!! That is Superb. No where else can you get service and support this good2017-06-29 20:14:00
Best virtual world customer support every! Thank you2017-06-29 18:26:01
handled it great wonderful work 2017-06-29 10:45:44
best CS ever!2017-06-29 09:36:53
excellent2017-06-22 12:21:46
Ya&#039;ll ROCK! 2017-06-22 08:25:19
That was so quick. Thank so much, Terry. :)2017-06-20 21:37:59
did an excellent job he&#039;s the best knows what he&#039;s doing2017-06-20 14:27:04
Terry gave me things to check first and when I responded, he took immediate action to go to the server and fix the issue and all is good :)2017-06-20 09:59:11
LOVE LOVE Digiworldz and the hearts running it ,,,,,,,THANK YOU FOR FAST responce2017-06-16 21:27:50
Keep acting admirably 2017-06-16 21:27:50
Solved my problem and gave me some great advice and info on how things work!2017-06-15 19:42:34
Awesome!! Thank you so much for your very quick resolution to my issue! 2017-06-14 22:14:46
Just keep doing what you&#039;re doing!2017-06-14 22:14:46
Keep up this pace - Fast accurate and very straightforward, with all specific details taken care, wonderful as always2017-06-14 15:21:12
Fast accurate and very straightforward, with all specific details taken care, wonderful as always2017-06-14 15:21:11
As always, TR took prompt action and provided positive reinforcement to the solution I implemented to be able to resolve the issue myself in the future.2017-06-14 11:26:14
Design a way to submit a ticket while in-world. Since we cannot control the viewrs, perhaps an array of service ticket kiosks that we can deploy throughout the grid. I would be happy to provide a free location in my estate on my Barbados 3 region.2017-06-14 11:26:14
well DONE my good man!2017-06-13 01:16:08
this was faster than expected....thank you2017-06-13 01:16:08
free cake?2017-06-13 01:16:08
Seriously - thought I would be waiting for days because of the size of the task I was asking for. Got a reply that it was taken care of in less than 1 hour. Just wow!2017-06-12 15:36:34
Keep doing what you do 2017-06-12 14:05:59
WOW , Fantastic customer service , handled my issue within HOURS (not days) , I am inspired to bring all my friends to Digiworldz from SL/RL to experience this amazing world and the company that makes it happen . Your Loyal client Lenart Vogel2017-06-12 14:05:58
totally the best support and service anywhere2017-06-11 17:43:05
Granted it was 1130PM here when I discovered my content had been god moded by (edited to protect a user: a grid owner on a grid you provide hosting for), and Terry took til this morning to deal with it. He handled the removal of my and (edited to remove user's name: a friend's) content fine, but is not providing any information about whether (edited to protect a user: the grid owner) backed up our content to his own computer. Under the DMCA I have a right to request the identity and contact information about the person who has violated my copyrights.<br /><br /><b>Response:</b><br /> - We did not receive a legal DMCA takedown notice from you so legally we cannot devulge the user's real identity to you, but, since this user is an owner of a grid, Im sure he would provide that information to you upon request. You did not submit required information for a legal DMCA take down notice but we acted on your complaint anyway in "Good Faith" and in a timely manner having the content removed in less than 12 hours of your complaint. In addition, we provided you with an explanation of how this issue was caused by a bug in opensim, offered to correct the issue if you wanted, or delete the content if preferred and advised you how to keep it from happening again on other grids. We also advised you of the information needed to submit a legal DMCA takedown notice and we also pointed out you had overlooked our answer in the support ticket response where we told you the user does not have direct access to any of your content. Thank you for your feedback.2017-06-09 15:28:12
He did a great job and got it installed in good time, especially considering the server update and issues that were happening at the time. TY.2017-06-09 07:10:37
thanks2017-06-04 11:24:46
Thanks Nox2017-06-03 08:47:24
Excellent the girls are very happy2017-06-01 22:15:20
an excellent job2017-05-31 09:09:51
awesome2017-05-30 01:56:07
Thank you so much for your Quick response on these maters.2017-05-26 12:59:03
you did2017-05-26 12:59:03
Support Service on a Sunday afternoon with any other online endeavor is iffy at best, Terry as always responded quickly &amp; professionally and remedied our problem, TYVM again Terry . 2017-05-21 13:11:19
I prefer Irish Breakfast Tea2017-05-21 13:10:12
Fast and accurate2017-05-21 13:10:11
Great follow up when I had a problem.2017-05-21 13:04:36
Did a awesome job.2017-05-19 01:59:58
very prompt as usual2017-05-18 16:33:10
it is already perfect ! :)2017-05-06 15:16:49
Perfect! There was normal info , in normal time! Huge way better then SL game! I would give 210 on scale here if could :) 2017-05-06 15:16:48
Handled it quickly and exactly as ordered. 2017-05-05 11:46:26
Very quick response from tommy helped me a lot ! Thx so much. 2017-05-05 04:03:27
So quick and so hassle free2017-05-04 22:41:21
Absolutely fantastic2017-05-04 18:43:22
A 10 points of course. I am and have always been very satisfied with Digiworldz Support and how Terry works so efficient. Thank you for making my virtual life to be so pleasant :)2017-05-02 17:07:00
Absolutely fantastic service and support2017-04-27 22:13:59
FANTASTIC!!!!!!!2017-04-25 22:39:21
As always TR fulfilled my request in a very timely and professional manner. DigiWorldz is the best grid and has the best Tech service in all of the metaverse. 2017-04-25 12:26:09
No improvement necessary2017-04-25 12:26:09
Keep it as it is now - At s Digisupport I feel all the details of my tickets deserve attention, also all is done fast and accurate, what else can we ask for ?2017-04-24 14:11:05
excelent service as usual Terry, Have canceled the paypal thing will see what happens on your next bill. thanks so much2017-04-24 00:24:25
Perfect2017-04-21 20:04:45
Very quick, very professional, very friendly, as always, simply perfect. Thank you Terry :)2017-04-21 17:17:01
Not only I get the right support and very fast, as I get the extra-mile attebtion and help - I have been on several other grids but nothing compares to Digi, not even close - Here I feel my projects will never perish and will have all it takes and more to flourish2017-04-21 13:01:10
Just keep it as it is - Long Life to Digi2017-04-21 13:01:10
I wanted an OAR file uploaded, and considering I didnt know a few things (as usual), support were very patient with me. All done in the usual timely manner that us digizens can sometimes take for granted. Cheers2017-04-21 02:43:06
Digiworldz is light years ahead of others, and I tried many others deeply - Digi is my place and it will always be on all levels2017-04-20 19:29:04
Just keep it going like this2017-04-20 19:29:04
your the best 2017-04-20 16:06:35
Thank you for pointing out additional information which was relevant to this ticket. It&#039;s not always easy to remember how every payment is set up, so the information regarding Paypal subscription was of great importance. This is how support should work. :) 2017-04-16 05:57:10
Excellent customer service. The best support team I have ever worked with. 2017-04-15 11:46:47
You already do it all. 2017-04-15 11:46:47
2017-04-14 12:26:26
Terry was very helpful as always. 2017-04-12 09:17:37
Keep up the good work.2017-04-12 09:17:37
Totally awesome2017-04-09 21:55:47
« Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Next »