DigiWorldz Support Feedback

Beginning on September 4th, 2015 we began collecting feedback comments after a user's support ticket was closed.
We ask the user what we can do to make their experience in DigiWorldz better.
Not every user leaves comments, but here are the comments we've collected since then....


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Comments LeftDate
My customer experience with TR Lifter was excellent! Thanks TR!2015-09-21 16:50:18
My customer experience with TR Lifter was excellent! I can not think of anything to improve on.2015-09-21 16:50:18
My customer support experience was excellent! There is nothing I can think of to improve on.2015-09-21 16:48:56
2015-09-20 00:46:27
I didn&#039;t have the latest release of Firestorm, so still couldn&#039;t add it, as my computer had crashed. When it came back up the DL was still there in the folder so just redownloaded and couldn&#039;t get it to work. However now I see I have to upload the newest version to be able to use it for Digi. Seems like you still should be able to add it if you choose to use older version, But totally understand it is available with latest version. 2015-09-19 12:54:18
it w as easy. Instructions were easy.2015-09-18 01:04:42
Always Great !! Thanks2015-09-17 23:36:50
Very satisfactory! and prompt! Also good that I received confirmation/update response. Thank you so much, Terry.2015-09-17 01:34:38
Brilliant and fast!2015-09-16 20:38:40
Great job!2015-09-16 16:57:21
I would like to be able to upload/download oars and iars on my own without having to bother Terry with these requests.2015-09-16 16:57:21
He handled the ticked fine. It gives me hope, that they are aware of the lack of this feature and that they will try to implement it.2015-09-16 12:18:40
he answered quickly and continued to til it was resolved ..Thanks TR2015-09-15 22:03:05
no problems, no issues ... asked a question and got a fast answer 2015-09-15 22:02:32
it is good no change needed 2015-09-15 22:02:32
Your the best tyvm2015-09-15 21:23:25
I need better wind powered ships and aircraft2015-09-15 21:23:25
Fixed the issue 2015-09-13 19:37:30
so far Terry Ford has bee nothing but friendly and that is very good2015-09-11 16:23:54
Gain very good and the patients that was shown was awesome. Ty2015-09-09 23:36:05
It took some time but I am happy with the results and the patients that was shown.ty2015-09-09 23:36:04
Terry did very well (as always) His flexibility in responding to customers needs is amazing. His customer-centered attitude and because he had a 2 weeks old backup of my region made me reconsider my plan and I decided to not downgrade this region. Thanks again for the good support. Thank you Terry for your hard work, which I appreciate a lot.2015-09-09 21:11:55
I asked for a more centered import, and general land edit before doing so, which was done perfectly, saving me a lot of time. I am very happy with DigiWorldz today!2015-09-09 20:20:41
I thought the ticket was handled in a fast and effective manner .Ty 2015-09-09 06:23:04
So far I am ok wiht my experiances unless you sell sleep in a can.2015-09-09 06:23:04
Was a minor issue, though support took care of it and solved it. Thanks a lot.2015-09-07 05:14:15
Do not let either Terry or Tr ever leave Digiworldz2015-09-05 07:38:33
When Terry gets a ticket across his desk he is quick and efficient to get to the root of the situation and brings the tickets speedily.2015-09-05 07:38:32
He handled it very well, I have no complaints and was happy with the service I received.2015-09-05 02:06:13
I&#039;m happy with the service I received but I would be happier if I was able to upload an oar through a web application, instead of needing manual assistance.2015-09-05 02:06:13
best support EVER and terry gets it down quick. he doesn&#039;t fiddle his thumbs at all.2015-09-05 01:40:52
very professionally. Not a inch of rudeness with TR. HE is always polite and professional.2015-09-04 19:58:54
Excellent support. Very quick response to my tickets. In a professional and in a good communication with the community: transparent and honest. Problem fixed in less than 48 hrs. Three days - 1 week is what I would have assumed. Many thanks Terry, I appreciate your hard work.2015-09-04 19:43:59
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